Parallels Tools Upgrade Fails with Build 6.0.11994

Discussion in 'Windows Virtual Machine' started by JodyB, Apr 18, 2011.

  1. JodyB

    JodyB Bit poster

    Messages:
    2
    I just upgraded Parallels Desktop for Mac to build 6.0.11994.

    We have one virtual machine running Windows 7.

    Whenever I restart now the Parallels Tools Setup Wizard starts.

    At a point in the install when the status reads "Removing applications" a dialogue pops up that reads:

    "The feature you are trying to use is on a network resources that is unavailable.
    Click OK to try again, or enter an alternate path to a folder containing the installation package 'parallels-tools-i386.msi' in the box below.
    Use source:
    C:\Windows\Temp\PrlUnatt\Data\i386\"

    When I try to browse to that location on the hard drive, it does not exist. When I search the hard drive for, "parallels-tools-i386.msi" it doesn't find anything.

    I'm assuming that, based on the status message, there is a problem trying to uninstall the old version of Parallels Tools. When I try to manually uninstall Parallels Tools using the Control Panel, I receive the same dialogue box as above.

    Has anyone else had this problem? Is there a way to force the old version of Tools to uninstall? Is there a better solution that I'm unaware of?
     
  2. badrobot

    badrobot Bit poster

    Messages:
    3
    I'm having the exact same problem. Is anyone aware of a fix or a workaround?
     
  3. Roman Fattakhov

    Roman Fattakhov Parallels Team

    Messages:
    62

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