Parallels Update trouble with Rhino CAD Version 19.0.0 (54570)

Discussion in 'Installation and Configuration of Parallels Desktop' started by RachelL1, Aug 29, 2023.

  1. RachelL1

    RachelL1 Member

    Messages:
    32
    Dear All,
    I just updated Rhino to Version 19.0.0 (54570) Windows 11, usually this is no problem but now when I open Rhino all the lines of my drawings are disappeared but the models are still here I can see them only in shaded modes, I guess it is a display problem but I have no idea how I can solve it, this way it is impossible to work with can someone help me? would appreciate any help
    thanks in advance
    Kind Regards Rachel
     

    Attached Files:

    RachelL1, Aug 29, 2023
    #1
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    313
    Best Answer
    Hello!
    As a workaround, you can perform the steps below:
    1. Shut down the virtual machine (Actions > Shut down).
    2. Open its preferences as per https://kb.parallels.com/117287 > Hardware > Boot Order > Advanced Settings.
    3. Paste the following system flag:
    video.gl4=0
    4. Check if the issue still persists. If it does not, kindly collect a fresh technical report (click on the Parallels icon > Help > Send technical data > Send report) and send it to us in your reply.
     
    Mikhail Ushakov, Sep 19, 2023
    #7
    MarioL15 likes this.
  3. Angelo11

    Angelo11 Bit poster

    Messages:
    1
    Same problem, any news?
    Thank you
     
    Angelo11, Sep 1, 2023
    #2
  4. RachelL1

    RachelL1 Member

    Messages:
    32
    Dear All,
    I received this yesterday from the parallels support and this helped me! All runs correct now
    thank you very much
    Kind Regards Rachel
     
    RachelL1, Sep 1, 2023
    #3
  5. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    313
    Hello!
    We'd like to investigate the issue. Kindly reproduce it again and collect a technical report at the moment of reproduction as described below:
    click Parallels Desktop icon in Dock > Help > Send technical data > click 'Attach screenshots' > Send report. Once the report is generated, please share the report ID with us.
    Looking forward to hearing from you.
     
    Mikhail Ushakov, Sep 6, 2023
    #4
  6. MarioL15

    MarioL15 Bit poster

    Messages:
    2
    Having the same issue, (report id: 435689423) see below,

    there are 2 square lines in the image below (one with a hatch applied)
    upload_2023-9-13_0-28-58.png

    see below, same file all i did was drag a selection box across my screen and enable points (they are still visible )
    upload_2023-9-13_0-31-9.png
     
    MarioL15, Sep 12, 2023
    #5
  7. MarioL15

    MarioL15 Bit poster

    Messages:
    2
    Parallels support any update? its radio silence over here. In lieu of any solution the workaround ive found is to downgrade back to Parallels 18
     
    MarioL15, Sep 14, 2023
    #6
  8. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    313
    Best Answer
    Hello!
    As a workaround, you can perform the steps below:
    1. Shut down the virtual machine (Actions > Shut down).
    2. Open its preferences as per https://kb.parallels.com/117287 > Hardware > Boot Order > Advanced Settings.
    3. Paste the following system flag:
    video.gl4=0
    4. Check if the issue still persists. If it does not, kindly collect a fresh technical report (click on the Parallels icon > Help > Send technical data > Send report) and send it to us in your reply.
     
    Mikhail Ushakov, Sep 19, 2023
    #7
    MarioL15 likes this.
  9. RachelL1

    RachelL1 Member

    Messages:
    32
    I refer to the problem above, actually it is working well now, unfortunately the Arctic view is not working anymore with the new settings, this is not a mature problem but I liked the one very much for presentation it was a very clean look, if there is a way we could make it work again this would be great :) let me know if you need any informations from me, every help is appreciated, Regards Rachel
     
    RachelL1, Sep 28, 2023 at 7:02 AM
    #8

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