Parallels wont start W10 VM

I have two W10 VMs one works the other doesn't.
The failing one doesn't even open the W10 VM window - the parallels control centre just shows a spinning indicator. The Mac slows down, the fan starts up and everything grinds to a halt
Any advice appreciated

Below is the log of the start-up

Thanks
Harvey

12-04 08:54:26.147 F /vm:1044:469a/ ***** VM process started

12-04 08:54:26.208 F /vm:1044:469a/ Vm args '/Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app' '--vm-name' 'W10' '--uuid' '{6d1e2377-cd2d-4a4f-98b9-25d8d2352945}' '--dir-uuid' '{5c0fe981-1a76-414a-998a-6be237289360}' '--log-dir' '/Users/harveytate/Parallels/W10.pvm'

12-04 08:54:26.208 F /prldirs:1044:469a/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP ) build version: 16.1.1 (49141) Fri, 06 Nov 2020 21:38:53

12-04 08:54:26.208 F /vm:1044:469a/ Parallels Virtual Machine Constructed

12-04 08:54:26.221 F /vm:1044:469a/ SARE state(unknown): initialized to SareStateStart

12-04 08:54:26.221 F /vm:1044:469a/ VM state(unknown): initialized to VmStateNone

12-04 08:54:26.251 F /vm:1044:469a/ VM state(VmStateNone): enqueued 'VmLocalCmdStart'(20001) command

12-04 08:54:26.262 F /crypt:1044:46c0/ Encryption plugin {f8b1f190-d246-40f6-af6c-c089e37736bc} has been replaced to plugin {cc79b615-ff7c-4098-8a51-69a69154f9e5}

12-04 08:54:26.264 F /vm:1044:46c0/ =============================================================

12-04 08:54:26.264 F /vm:1044:46c0/ Parallels Desktop 16.1.1 (49141), Fri, 06 Nov 2020 21:38:53

12-04 08:54:26.264 F /vm:1044:46c0/ VM path: /Users/harveytate/Parallels/W10.pvm/config.pvs

12-04 08:54:26.264 F /vm:1044:46c0/ VM conf: 2 CPU, 8192MB RAM, 512MB VRAM, Windows 10

12-04 08:54:26.264 F /vm:1044:46c0/ VM app mode: x64

12-04 08:54:26.264 F /vm:1044:46c0/ -------------------------------------------------------------

12-04 08:54:26.265 F /vm:1044:46c0/ SCSI controller: not specified (in config not specified)

12-04 08:54:26.266 F /vm:1044:46c0/ Host CPU: GenuineIntel 068EA [Intel(R) Core(TM) i7-8559U CPU @ 2.70GHz] (id=1) max(0x16, 0x80000008)

12-04 08:54:26.267 F /vm:1044:46c0/ Host CPU features: 0xbfebfbff [ FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CFLUSH DS AMD_MMX MMX FXSR SSE SSE2 SS MTT ACC PBE ], 0x7ffafbbf [ SSE3 PCLMULQDQ DTE64 MONITOR_MWAIT DSCPL VMX EST TM2 SSSE3 SDBG FMA CX16 XTPR PDCM PCID SSE41 SSE42 X2APIC MOVBE POPCNT TSCDL AES XSAVE OSXSAVE AVX F16C RDRAND ], 0x26f7 [ DTHERM BOOST ARAT PLN ECMD PTM HWP_BASE HWP_ACT HWP_EPP HDC ], 0x9 [ APERF_MPERF PERFBIAS ], 0x29c67af [ RDFSGSBASE ADJTSC SGX BMI1 AVX2 SMEP BMI2 ERMSB INVPCID FPUCS MPX RDSEED ADX SMAP CLFLUSHOPT IPT ], 0, 0x9c002600 [ UNK UNK UNK IBRS_IBPB STIBP L1D_FLUSH SSBD ], 0xf [ SAVEOPT XSAVEC XCR1 XSAVES ], 0x121 [ LAHF_64 ABM PREFETCHW ], 0x2c100800 [ SYSCALL NX 1GBPG RDTSCP EM64T ], 0x100 [ TSC_INVARIANT ], 0x3027

12-04 08:54:26.267 F /vm:1044:46c0/ Guest CPU: GenuineIntel 068EA [Intel(R) Core(TM) i7-8559U CPU @ 2.70GHz] (id=1) max(0x16, 0x80000008)

12-04 08:54:26.267 F /vm:1044:46c0/ Guest CPU features: 0x1f8bfbff [ FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CFLUSH MMX FXSR SSE SSE2 SS MTT ], 0x77da3223 [ SSE3 PCLMULQDQ VMX SSSE3 FMA CX16 PCID SSE41 SSE42 MOVBE POPCNT TSCDL AES XSAVE AVX F16C RDRAND ], 0x55 [ DTHERM ARAT PLN PTM ], 0, 0x9c07ab [ RDFSGSBASE ADJTSC BMI1 AVX2 SMEP BMI2 ERMSB INVPCID RDSEED ADX SMAP CLFLUSHOPT ], 0, 0, 0x3 [ SAVEOPT XSAVEC ], 0x121 [ LAHF_64 ABM PREFETCHW ], 0x28100800 [ SYSCALL NX RDTSCP EM64T ], 0x100 [ TSC_INVARIANT ], 0x3024

12-04 08:54:26.267 F /vm:1044:46c0/ Setting process verbose log level. bVerboseLogEnabled=1

12-04 08:54:26.267 F /vm:1044:46c0/ [Profile] VmSetConfig creation time is 3 msecs

12-04 08:54:26.268 D /AbstractFile:1044:46c0/ AioThreadedWorker configured to use 1 threads

12-04 08:54:26.268 D /AbstractFile:1044:46c0/ AioThreadedWorker configured to use 1 threads

12-04 08:54:26.268 D /AbstractFile:1044:46c0/ AioThreadedWorker configured to use 1 threads

12-04 08:54:26.270 F /vm:1044:46c0/ [SARE] Sav: [/Users/harveytate/Parallels/W10.pvm/config.sav]

12-04 08:54:26.271 F /vm:1044:46c0/ [SARE] [/Users/harveytate/Parallels/W10.pvm/config.sav] file is not found

12-04 08:54:26.271 I /vm:1044:46c0/ [SARE] Resume finished with code 0x80020017

12-04 08:54:26.271 W /[QT]:1044:46c0/ QFile::remove: Empty or null file name

12-04 08:54:26.271 F /vm:1044:46c0/ VM state(VmStateNone): changed to VmStateInit

12-04 08:54:26.271 F /vm:1044:46c0/ SCSI controller: not specified (in config not specified)

12-04 08:54:26.271 D /ioctl:1044:46c0/ VmDrv::vm_drv_open("com_parallels_hypervisor")

12-04 08:54:26.271 D /AbstractFile:1044:46c0/ AioThreadedWorker configured to use 1 threads

12-04 08:54:26.271 D /vm:1044:46c0/ SetFirmwareOptions: 8192 MB; FwGuestAddr = 0x0; FwSize = 0x0; NvsAddr = 0xafffb000; NvsSize = 0x5000;

12-04 08:54:26.272 D /AbstractFile:1044:46c0/ AioThreadedWorker configured to use 1 threads

12-04 08:54:26.272 F /vm:1044:46c0/ Host CPU: GenuineIntel 068EA [Intel(R) Core(TM) i7-8559U CPU @ 2.70GHz] (id=1) max(0x16, 0x80000008)

12-04 08:54:26.272 F /vm:1044:46c0/ Host CPU features: 0xbfebfbff [ FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CFLUSH DS AMD_MMX MMX FXSR SSE SSE2 SS MTT ACC PBE ], 0x7ffafbbf [ SSE3 PCLMULQDQ DTE64 MONITOR_MWAIT DSCPL VMX EST TM2 SSSE3 SDBG FMA CX16 XTPR PDCM PCID SSE41 SSE42 X2APIC MOVBE POPCNT TSCDL AES XSAVE OSXSAVE AVX F16C RDRAND ], 0x26f7 [ DTHERM BOOST ARAT PLN ECMD PTM HWP_BASE HWP_ACT HWP_EPP HDC ], 0x9 [ APERF_MPERF PERFBIAS ], 0x29c67af [ RDFSGSBASE ADJTSC SGX BMI1 AVX2 SMEP BMI2 ERMSB INVPCID FPUCS MPX RDSEED ADX SMAP CLFLUSHOPT IPT ], 0, 0x9c002600 [ UNK UNK UNK IBRS_IBPB STIBP L1D_FLUSH SSBD ], 0xf [ SAVEOPT XSAVEC XCR1 XSAVES ], 0x121 [ LAHF_64 ABM PREFETCHW ], 0x2c100800 [ SYSCALL NX 1GBPG RDTSCP EM64T ], 0x100 [ TSC_INVARIANT ], 0x3027

12-04 08:54:26.272 F /vm:1044:46c0/ Guest CPU: GenuineIntel 068EA [Intel(R) Core(TM) i7-8559U CPU @ 2.70GHz] (id=1) max(0x16, 0x80000008)

12-04 08:54:26.272 F /vm:1044:46c0/ Guest CPU features: 0x1f8bfbff [ FPU VME DE PSE TSC MSR PAE MCE CX8 APIC SEP MTRR PGE MCA CMOV PAT PSE36 CFLUSH MMX FXSR SSE SSE2 SS MTT ], 0x77da3223 [ SSE3 PCLMULQDQ VMX SSSE3 FMA CX16 PCID SSE41 SSE42 MOVBE POPCNT TSCDL AES XSAVE AVX F16C RDRAND ], 0x55 [ DTHERM ARAT PLN PTM ], 0, 0x9c07ab [ RDFSGSBASE ADJTSC BMI1 AVX2 SMEP BMI2 ERMSB INVPCID RDSEED ADX SMAP CLFLUSHOPT ], 0, 0, 0x3 [ SAVEOPT XSAVEC ], 0x121 [ LAHF_64 ABM PREFETCHW ], 0x28100800 [ SYSCALL NX RDTSCP EM64T ], 0x100 [ TSC_INVARIANT ], 0x3024

12-04 08:54:26.272 D /ioctl:1044:46c0/ VmDrv::vm_drv_open("com_parallels_hypervisor")

12-04 08:54:26.273 I /vm:1044:46c0/ Huge pages enabled (16384 > 8192)

12-04 08:54:26.273 F /TransMem:1044:46c0/ CGuestMemoryAnonymous::cleanup_obsolete(/Users/harveytate/Parallels/W10.pvm/{1bdad3f8-00d6-4390-b2c5-a1930196a3e0}.mem) deleted /Users/harveytate/Parallels/W10.pvm/{1bdad3f8-00d6-4390-b2c5-a1930196a3e0}.mem.sh

12-04 08:54:26.273 F /vm:1044:46c0/ [GuestMem] obsolete file {1bdad3f8-00d6-4390-b2c5-a1930196a3e0} deleted

12-04 08:54:26.274 F /vm:1044:46c0/ Generated new memory file name {97dff97f-4b6c-477e-ad67-49b542ff6918}.mem

12-04 08:54:26.274 F /TransMem:1044:46c0/ CGuestMemoryAnonymous::create_new(/Users/harveytate/Parallels/W10.pvm/{97dff97f-4b6c-477e-ad67-49b542ff6918}.mem)

12-04 08:54:27.471 F /TransMem:1044:46c0/ [CGuestMemoryAnonymous::map_large_mem] mmap with large pages failed: Cannot allocate memory

12-04 08:54:27.474 F /TransMem:1044:46c0/ main=0x1155e1000[0x200000000,0x200000000] video=0x3155e1000[0x20000000]

12-04 08:54:27.474 F /TransMem:1044:46c0/ create_new(/Users/harveytate/Parallels/W10.pvm/{97dff97f-4b6c-477e-ad67-49b542ff6918}.mem,0x200000000,0x20000000) created anonymous memory model

12-04 08:54:27.476 I /vm:1044:46c0/ [GuestMem::Init] HugePagesEnabled=0, LockByBlock=1 SlowLocking=0

12-04 08:54:27.478 D /TISHost:1044:46e5/ [TIS] CFlushThread started, CurThreadId = 123145476784128

12-04 08:54:27.479 F /vm:1044:46c0/ Sending question = PRL_WARN_VERBOSE_LOGGING

12-04 08:54:27.479 F /vm:1044:46c0/ Setting process verbose log level. bVerboseLogEnabled=1

12-04 08:54:27.479 F /HostUtils:1044:46c0/ [GetIntelCpuModel] cpu_id=0x806ea, model=0x8e

12-04 08:54:27.479 F /HostUtils:1044:46c0/ [TSC frequency] cpuid: 2712000000 Hz

12-04 08:54:27.479 D /HostUtils:1044:46c0/ [TSC frequency]: 2712000000 Hz

 

Hello, could you please reproduce the issue and collect the tech report as described here? Please post the report's ID here.