Parallels11-Tacx Software-USB issue

Hello,

after a upgrade to Parallels11 I have a big problem with my Tacx Trainingssoftware.
If I plugged in the USB cable from the Tacx interface I it connects but it will need a
longer time as under Parallels8. In the moment I try to calibrate the brake with the
Tacx TTS4 software I can start the process but I get directly a euro massage from
the programm.
On my old system with Parallels8 all run well.

Please help me with the issue.

Thanks Kail

 

Hi, thank you for the fast answer. I need further support with your instruction.
Under help->send technical data I can create a list but where I can find the ID from the device?

 

After you send data you receive a Support ID...

 

Hello,

the data are sent.
I changed the parameters for the boot but it don't work.

Thanks for support Kail

 

Hello,

I can't find an update for Parallels11 must I wait till next year?
We have a great Problem with USB and Parallels11and we hope
We could use our new Hard- and Softwore during Christmas.

Please give me an current status

Kail

 

We have addressed workaround for the issue in this article. Please check and let us know.

 

Hello,

the last post was not the solution for my problem.
I need asap. help please. In the moment I can't use the new software Parallels11. If you can
not find a way to fix the bug I must give you the software back and must search for an other
program to work fine with:
OS 10.11.2
Windows10
Tacx Trainingssoftware TTS4
Please let me know what we can do?

Thanks Kail

 

Please update Parallels Desktop to the latest build 11.1.1 (32408) & check if the issue still persisting. You can update to the latest build as suggested in this article. Latest version always available here: http://www.parallels.com/directdownload/pd11/ Please note that Parallels Tools also needs to be updated (Actions > Update Parallels Tools).

 

Hello,

I tested the new build but my problem with the Tacx break calibration is not fixed. I am very frustrated under/with
parallels8 I had no problems with my equipment. Sorry for the bad news but I need help.

Thanks Kail

 

In order to investigate the issue further we need you to submit a Problem Report and provide us with its ID number. Please follow this KB article to submit Problem Report:

http://kb.parallels.com/9058

NOTE: Please submit a report while reproducing the issue and provide us with generated ID number in your reply. We will not be able to locate your Problem Report on the server without having its ID number.

 

Hello,

I sent you the data with ID 83407580 on Dez. 13th.
Please check and let me know if there is mistake.

Thanks Karsten

 

Hello,

could you find my data and perhaps the reason for the issue?

Thanks Kail

 

As I checked, the Problem Report ID is for an older build and I request you to update to the latest build by downloading and installing from the this link.

 

Hello,

that's right and I done it, please see my post form Dez. 29.. It was the same issue with the new build.
If you need a new report from the current version I can create and send it if you need.
Please keep me informe
Thanks Karsten

 

Hello,

could you give me a current stand to my issue please.

Thanks Kail

 

Please contact us in our tollfree number: +1 888-811-2489 so that we can look into the issue directly and assist you further.

 

Hello,

thank you for the response but I think the call is not so easy and
free for me because I am in Germany located. If there a other way
to fix the issue?

Thanks for your support

Kail

 

Hello,

what is the next step with our problem?
Could you call me?
Could you give me further Information what I can do?
I repeat, the issue is only with Version 11. If I use the other System with Parallels 8
all is working well so I can say it must be a issue with the new Parallels.
Thanks Kail