Paralles support is there any?

I posted a problem back in March! No answer nothing from the paralles support team, I need some help to figure the issue out. This issue is the determination weather I purchase the software or not! It would seem there is no support until the software is purchased which I will not do until this can be corrected. Please refer to the earlier post back in march about the windows network security log on poping up everytime I select my macbookair in the network area. I cannot believe this has not come up before?