PD 4 Installation fails

Discussion in 'Installation and Configuration' started by Jackz, Dec 2, 2008.

  1. Jackz

    Jackz

    Messages:
    4
    Hi,

    I have been struggling with installing PD 4 for near two weeks and it always failed at the end and got the same screen as here: http://img.skitch.com/20081111-q2igi28j59t6feakcde2awqp92.jpg

    I have checked the firewall settings and it accepts all connections. I reinstalled PD 3 and it works with no problem. I followed the instructions and removed all Parallels components several times: http://kb.parallels.com/en/5714, but still no luck.

    I have Mac Pro with Leopard. BTW, PD 4 has no problems with my MacBook Pro (Leopard). We just bought seven licenses and don't know what to do with them. I called Parallels and have had a ticket for near two weeks.

    Your help will be greatly appreciated.

    This is the error in parallels.log

    20:35:12.565 F /prl_common_utils:591/ ParallelsDirs::Init( ) was called. Current app mode = 1
    20:35:12.577 F /gui:591/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
    20:35:12.577 F /gui:591/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
    20:35:12.580 F /gui:591/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
    20:35:12.582 F /gui:591/ Failed to load SDK library
    20:35:12.582 F /gui:591/ Error while initializing SDK. Return code: [-2147483639]
    20:35:28.557 F /prl_common_utils:597/ ParallelsDirs::Init( ) was called. Current app mode = 1
    20:35:28.569 F /gui:597/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
    20:35:28.569 F /gui:597/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
    20:35:28.572 F /gui:597/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
    20:35:28.574 F /gui:597/ Failed to load SDK library
    20:35:28.574 F /gui:597/ Error while initializing SDK. Return code: [-2147483639]
    20:35:45.458 F /prl_common_utils:603/ ParallelsDirs::Init( ) was called. Current app mode = 1
    20:35:45.470 F /gui:603/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
    20:35:45.470 F /gui:603/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
    20:35:45.473 F /gui:603/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
    20:35:45.475 F /gui:603/ Failed to load SDK library
    20:35:45.475 F /gui:603/ Error while initializing SDK. Return code: [-2147483639]
     
  2. Jackz

    Jackz

    Messages:
    4
    More information about the installation problem

    $ ls -la /Applications/Parallels
    ls: /Application/Parallels: No such file or directory

    $ ls -la /Applications
    ...
    drwxrwxr-x 3 root admin 102 Nov 21 21:24 Parallels Desktop.app


    $ sudo ipfw list
    65535 allow ip from any to any

    Thanks for your help. - Jack
     
  3. John@Parallels

    John@Parallels

    Messages:
    6,343
    Could you please check are you using build 3540?
    if not please download it from the main page http://parallels.com
     
  4. Jackz

    Jackz

    Messages:
    4
    PD 4 build 3540 and 3522 were used

    Hi John,

    Thanks for your message. I have tried PD4 build 3522 and 3540 for many times and it always fails at the end. But PD 3 works well.

    Jack
     
  5. John@Parallels

    John@Parallels

    Messages:
    6,343
    Could you please let me know how it is failing?
    Is there any error, some details, please
     
  6. Jackz

    Jackz

    Messages:
    4
    how the installation of PD 4 fails

    Basically,

    1. PD 4 was downloaded from http://download.parallels.com/deskt...hotfix1/Parallels-Desktop-4.0.3540.209168.dmg

    2. Double clicked the dmg file and started installation by clicking 'Install Parallels' icon following the installation steps

    3. At the validation step a pop up window came up: http://img.skitch.com/20081111-q2igi28j59t6feakcde2awqp92.jpg

    4. Clicked 'Show Error' on the pop up window and nothing showed up

    5. Clicked 'Quit' on the pop up window and my Mac rebooted

    6. Clicked 'Parallels Desktop' icon in the /Applications and nothing started

    7. Checked parallels.log in /Library/logs and saw some error there:

    20:35:12.565 F /prl_common_utils:591/ ParallelsDirs::Init( ) was called. Current app mode = 1
    20:35:12.577 F /gui:591/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
    20:35:12.577 F /gui:591/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
    20:35:12.580 F /gui:591/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
    20:35:12.582 F /gui:591/ Failed to load SDK library
    20:35:12.582 F /gui:591/ Error while initializing SDK. Return code: [-2147483639]
    20:35:28.557 F /prl_common_utils:597/ ParallelsDirs::Init( ) was called. Current app mode = 1
    20:35:28.569 F /gui:597/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
    20:35:28.569 F /gui:597/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
    20:35:28.572 F /gui:597/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
    20:35:28.574 F /gui:597/ Failed to load SDK library
    20:35:28.574 F /gui:597/ Error while initializing SDK. Return code: [-2147483639]
    20:35:45.458 F /prl_common_utils:603/ ParallelsDirs::Init( ) was called. Current app mode = 1
    20:35:45.470 F /gui:603/ Resolving alias /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs
    20:35:45.470 F /gui:603/ Resolved alias = /Users/xxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs
    20:35:45.473 F /gui:603/ Adding old format VM. Alias path = /Users/xxx/Documents/.parallels-vm-directory/Microsoft Windows XP.pvs, .pvs path = /Users/xxxx/Documents/Parallels/Microsoft Windows XP/Microsoft Windows XP.pvs, VM name = Microsoft Windows XP
    20:35:45.475 F /gui:603/ Failed to load SDK library
    20:35:45.475 F /gui:603/ Error while initializing SDK. Return code: [-2147483639]
     
  7. bugmenot

    bugmenot Bit Poster

    Messages:
    4
    I'm having the exact same issue on an iMac core2duo 2.16GHz, os x 10.5.5, no previous installation of Parallels.
     

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