PD Update 13.1 breaks Mac OS X guest

Discussion in 'Mac OS X Guest OS Discussion' started by eweri, Oct 7, 2017.

  1. eweri

    eweri Bit Poster

    Messages:
    5
    Hello!

    I have to run an old Mac OS 10.8.5 guest because I need access to an old database. The VM is configured to revert any changes because I do not want to make any changes to the database. It is configured to start the database at boot and the database wants to make a backup immediately.

    And now the problem: I was running the VM with 13.0 without any problems - since the update to 13.1 parallels wants to install the parallels tools into the VM and tries to restart the VM - and the database stops rebooting because it has not done its backup (i have to click Cancel to abort the backup) AND I can not click any more!

    I can stop the VM but I was not able to get any mouse click into the VM.

    If I were able to start the guest OS in "Safe Boot" I can get further, but it looks like the 13.1 can not communicate with 13.0 parallels tools - so I think, I can not click into the VM until the parallels tools are installed but I can not reboot after install - every update before 13.1 could click and accept keyboard input even without parallels tools installed at all.

    I was able to boot into the Recovery partition, but it lags also the mouse and keyboard input.

    Every help is welcome
     
  2. JohnF13

    JohnF13 Bit Poster

    Messages:
    24
    Revert back to Parallels 13.0 until Parallels releases a fix for 13.1
     
  3. eweri

    eweri Bit Poster

    Messages:
    5
    Hello JohnF13!

    It won't damage any VMs that are already upgraded to 13.1? For testing proposes I have a complete zoo of Windows VMs that updated without a problem.

    Bye
     
  4. JohnF13

    JohnF13 Bit Poster

    Messages:
    24
    That may be true but if you turn on Parallel's "nested virtualization" your zoo will be dead under Parallels 13.1
     
  5. eweri

    eweri Bit Poster

    Messages:
    5
    Well - looks like PD 13.1 has problems with older Mac OS guests.

    I downgrade to 13.0 and reinstalled my Mac OS guest from backup. I switch off auto start objects, activated remote access via ssh and vnc, so I can access the vm if mouse and keyboard still do not work.

    Updated to 13.1 and same problem: no access via mouse or keyboard - reinstalled Parallels tools and checked that they were running in the VM guest. But it does not work - so looks like 13.1 break support for older Mac OS guests.
     
  6. KonstantinV

    KonstantinV Bit Poster

    Messages:
    2
    I can confirm that reverting back to 13.0.1 (42947) helps. I've just asked the support team for a link.
     
    Last edited: Oct 11, 2017
  7. FredS6

    FredS6 Bit Poster

    Messages:
    2
    I am experiencing the same issue. If anyone has a link to the 13.0.1 installer or information about how to revert, I would appreciate it. I am locked out of all my VM's!
     
  8. KonstantinV

    KonstantinV Bit Poster

    Messages:
    2
  9. FredS6

    FredS6 Bit Poster

    Messages:
    2
    The downgrade solves the issue. Thank you very much!
     
    Last edited: Oct 11, 2017
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hi KonstantinV & FredS6,
    This issue is now investigated by our development team and will be fixed soon.
     
  11. viola

    viola Kilo Poster

    Messages:
    146
    Same here :( 10.8 is dead
     
  12. viola

    viola Kilo Poster

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    Some Windows 10 apps are now broken too strangely. Edge for example will not allow typing @Ajith@Parallels.
     
  13. viola

    viola Kilo Poster

    Messages:
    146
    When will we see this update?! 13.1 fixed some problems on another area and I can't downgrade without breaking that! ;(
     

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