please check the subscription Reference #215606238

Discussion in 'Account and Subscription Management' started by Alpha7, Mar 21, 2020.

  1. Alpha7

    Alpha7 Bit Poster

    Messages:
    6
    I have just renewed my subscription, Reference #215606238,
    and received your confirm mail that payment was finished. Several minutes later another mail shows my payment is not received, I should pay it again.

    What's the matter?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    Hi, your purchase order has a "hold" status.. Did you check this situation with your bank?
     
  3. Alpha7

    Alpha7 Bit Poster

    Messages:
    6
    Thanks for your reply. I have rechecked my email and two reference numbers received. Another one is #215605421.
    Cleverbrige's mail shows that #215605421 has finished, maybe #215606238 is auto generated by the auto-renewal system? If that, please forget it.

    btw, could I refund the #215605421 since I have switched my main work to a Windows PC.
    Thank you.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    Sure, we can help you with the 215605421 order refund (you've purchased it few days ago).
    After fw minutes your order will be refunded and funds will appear at your bank account during the next 5-7 days.
     
  5. Alpha7

    Alpha7 Bit Poster

    Messages:
    6
    Should I deactivate the PD copy manually or it will be deactivated automatically?
    I payed #215605421 via Alipay not bank account, does the found can be return to my alipay account?

    Thanks,
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,799
    Yes, your funds will be return to your Alipay account and the license will be reactivated automatically
     

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