Hello Miroslav,
Thank you for the provided information.
Indeed, it appears that this case requires deeper investigation, so we have escalated it to the Development Team.
Once there is a response from them - whether it is a request for additional information, a workaround, or a permanent fix - we will let you know.
However, you can at any moment respond to this e-mail (request an update on the status of the issue, ask an additional question, etc.), and the ticket will also automatically re-open.
In addition, you may also subscribe to the following article (Click Get Updates -> Subscribe)
https://kb.parallels.com/130212 to be notified when the new update is released and see the list of changes.
In the meantime, until there is any new information, we're temporarily closing the ticket. Please note that this does not mean we deem the issue itself to be resolved.
However, this way we avoid ticket duplication which may increase the time required for a fix as it usually takes time to go into complicated virtualization software.
We will get back to you as soon as we have an update.
Should you have any additional questions, please let us know.
Have a nice week!
Best regards,
--
Pramesh Boodadoo
Customer Support Engineer
||Parallels
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