Previous activation key not working

Discussion in 'Installation and Configuration of Parallels Desktop' started by MartinL3, Jan 11, 2016.

  1. MartinL3

    MartinL3 Bit poster

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    Hi thanks for your time. I just bought the parallels upgrade and when i enter the key for my previous version the "activate" button doesn't work.
    Please help thank you!
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi Martin, Customers who are using Parallels Desktop 8 or the earlier versions are not eligible for upgrade pricing for Parallels Desktop 11 for Mac. If you would like to take advantage of all Parallels Desktop 11 for Mac features, you will need to purchase a full copy of Parallels Desktop 11 for Mac. As you have already purchased an upgrade copy of Parallels Desktop, we can offer a link which will let you buy the full version of Parallels Desktop 11 for $30.00 only. In this case the upgrade activation key will be deactivated. Please advise if you would like to accept the offer to pay the difference and get a full version key. Otherwise we may process a refund for your Upgrade order and you will purchase a full version license for regular price.
     
    TammyH1 likes this.
  3. GregM4

    GregM4 Bit poster

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    Hello there, I am having the same problem here, I already purchased the upgrade. How should I proceed?
     
  4. Manu@Parallels

    Manu@Parallels Guest

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    Hello GregM4,
    Please check your private message and reply.
     
  5. AndresV1

    AndresV1 Bit poster

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    I have the same problem, can you send me the link to pay the difference? thx
     
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hello Andres, please email us to cs(at)parallels(.)com with the reference number, so that we can check it for you.
     
  7. AndresV1

    AndresV1 Bit poster

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    I sent a response by email with the information but didn't hear anything yet...
     
  8. RobertA3

    RobertA3 Bit poster

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    I too apparently am in the same boat except in my case, I can't find the previous key. I was running version 9 but it may have been an upgrade from an original version 8 install. Any help would be appreciated.
     
  9. TammyH1

    TammyH1 Bit poster

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    i am in the same boat here it won't activate.. i didn't know when i purchased this i thought it would work from my ver. 7 please send me the link to
     
  10. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

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    Hi Tammy,
    Please check your private message and reply us!
     
    TammyH1 likes this.
  11. MarioT1

    MarioT1 Bit poster

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    I have the same problem too...I have just made a request also at cs@parallels.com Is it enough?
    Thanks
     
  12. TammyH1

    TammyH1 Bit poster

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    got the link thank you everything is great now
     
  13. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    You're welcome, Tammy! Feel free to reach out anytime. We are here to help. Thanks!
     
  14. RobertA3

    RobertA3 Bit poster

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    May I also get a link?
     
  15. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hello RobertA3, Please check your private message and reply us.
     
  16. AndreyD3

    AndreyD3 Bit poster

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    I've started use Parallels since version 7 and upgraded it upto 11 step by step. Today I downgraded my MAC OS X to 10.10.5 Yosimate and want return to Parallels v 10.
    Now when I try to activate Parallels during installation is says my License Key for v10 is for Upgrade only and "Please type previous key". But none of my previous License Keys doesn't accepted by installation program ( 7(full), 8, 9, 10 - all upgrade).
    Please help me finally install it.
    Thanks!
     
  17. Dhruba@Parallels

    Dhruba@Parallels

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    Hi @AndreyD3, please check your private message and respond.
     
  18. JeniA

    JeniA Bit poster

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    I need the link ASAP! Thanks.
     
  19. PatW2

    PatW2 Bit poster

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    After two frustrating days of trying to get Parallels 11 to accept my Parallels 8 license, I'm so happy I found this thread. Could you please send me the link to convert the upgrade to the regular version?

    I hate to grumble, but it seems the upgrade message I kept getting when I started Parallels 8 could have been a tad clearer about this.
     
  20. PatW2

    PatW2 Bit poster

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    ...and I do understand that this conversion will cost $30. :)
     

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