Problem during the installing Parallels Transporter Agent in Windows 7

Discussion in 'Installation and Configuration of Parallels Desktop' started by J__3, Aug 19, 2016.

  1. J__3

    J__3 Bit poster

    Messages:
    1
    Hello to all,
    I get an error during the installation of "Parallels Transporter Agent" (ParallelsTransporterAgent-12.0.0-41273-win) in Windows 7. The installation get aborted with the following error message. Greeting! Ximo.
    ParallelsTransporterAgent- ErrorMessage.png
     
    J__3, Aug 19, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi, please check out the following instructions to fix the issue:
    1. Start your Windows PC, go to C:\Users\Public\Public Desktop folder
    2. Locate Desktop.ini (the file is hidden by default, to unhide it go to Control Panel -> Folder options -> View Tab -> in Advanced settings uncheck Hide protected operation system files (Recommended) ->Apply the settings).
    3. Right-click on Desktop.ini file -> open Properties (you should have Administrator privileges) -> uncheck Read-only attribute and save the settings.
    4. Reboot your PC, make sure the changes to Desktop.ini made in step 3 are saved.
    5. Install Parallels Transporter Agent.
     
    PaulChristopher@Parallels, Aug 19, 2016
    #2

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