Problem in subscription activation

Discussion in 'Account and Subscription Management' started by saqib1, Mar 9, 2019.

  1. saqib1

    saqib1

    Messages:
    1
    Hi, I am Saqib, I have recently subscribed to parallels. Since last week its asking me for subscription again. When I go to manage subscription, its says already purchased but I am not able to restore my purchase. Kindly help.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,714
    Hi, please try the following steps and check the issue:

    1) Sign out from App Store and Parallels Desktop Lite
    2) Restart the Mac
    3) Start Parallels Desktop Lite and click Restore Purchases button.

    Let us know if it didn't help.
     
  3. Konrad1

    Konrad1 Bit Poster

    Messages:
    1
    Didn't work...
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,714
    Hi, please provide us with the screenshot of the error message which you got during activation.
    And also please generate the problem report using this KB article and reply us back with the report ID.
    Please generate report right after the issue reproduced.
     

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