problem installing Parallels Tools in 5160

Discussion in 'Installation and Configuration' started by mmurray, Sep 13, 2007.

  1. mmurray

    mmurray Bit Poster

    Messages:
    42
    I just upgraded to 5160 and can't install Parallels Tools. It starts but I get the error

    Error Code: -5009 : 0x800706ba
    Error Information:
    >Ctor\ObjectWrapper.cpp (396)
    >Kernel\Component.cpp (1161)
    >Kernel\CABFile.cpp (384)
    >SetupDLL\SetupDLL.cpp (1708)
    PAPP:parallels Tools
    PVENDOR: (www.parallels.com)
    PGUID:B730E908-1FD5-4170-A0FE-B6AB874344F0
    $10.50.0.132PAK
    @Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

    I tried uninstalling Parallels as per the KB article and started again but got the same error again. I can't send a support request as it there is some problem when I try and log in.

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webadmin@parallels.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Apache/1.3.33 Server at backend.parallels.com Port 80



    Thanks - Michael
     
  2. mmurray

    mmurray Bit Poster

    Messages:
    42
    OK I grabbed a backup VM and tried again. It all seems to be fine now.

    Michael
     

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