Problems connecting

Discussion in 'Parallels Remote Application Server' started by techm, Jun 27, 2007.

  1. techm

    techm Guest

    I have installed the 2X client several times on many computers without any problem. However, I have a client in another country right now trying to get connected to our server and it does not seem to be working. When he tries to connect, he gets one of two errors:

    "Code [01/00000004]
    The specified remote 2X Application Server could not found.
    Verify that you have typed the correct computer name or IP address, and then
    try connect again."

    OR

    ""The client could not establish a connection to the remote computer.
    The most likely causes for this error are:
    1) The servers are too busy to service the request.
    2) The terminal Server is not part of the farm. ""

    Meanwhile, I can connect just fine from here. He can also ping the IP and connect via ordinary Remote Desktop. We're connecting via SSL, on port 443, so initially I thought he might have it blocked with a firewall. However he has told me the same thing happens when he runs it on a computer outside the router's firewall.

    Any thoughts? It occurred to me that possibly his computer is somehow automatically rejecting the SSL certificate?
     
  2. nixu

    nixu Guest

    Hi there,

    Could you check if he can connect in tunned mode not using SSL.

    Is he using some sort of SLL Proxy?

    Nixu
     

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