Problems updating Parallels 4 (3844) -> 3846)

Discussion in 'Installation and Configuration of Parallels Desktop' started by mhoutman, Aug 31, 2009.

  1. mhoutman

    mhoutman Bit poster

    Messages:
    7
    VISTA SR2

    1) updating parallels 4 app (3844) -> parallels 4 app (3846) gave no errors
    2) updating parallels tools gave no problems
    3) with updated parallels tools (3846) got error when shutting down:

    the instruction at referenced memory XXXXXXXX at the memory XXXXXXXXXX could not be read
    "can't quit explorer app due to memory problems.

    tried on other machine, same procedure, same error !

    using a virtual machine went back to parallels 4 app (3844), problems solved.
     
  2. Andrew @ Parallels

    Andrew @ Parallels Parallels Team

    Messages:
    1,507
    Can you please send menu Help-Report a Problem and provide its number here?
     
  3. GRMlaw@mac.com

    GRMlaw@mac.com Bit poster

    Messages:
    2
    Parallels Tools problem

    I also had a problem updating from 3844 to 3846. I couldn't get Parallels Tools to install. I kept getting a failure warning informing me system/library/extensions/cdsda Audio Captive Support.kext wasn't installed correctly. Further instructed me to reinstall or contact vendor for solution. I'm contacting you for your support on this issue. In the meantime, I restored to my previous 3844 version on Snow Leopard.
     

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