Purchased wrong type of subscription

Hi, I had a trial version of Parallels that's been already expired and wishes to have a permanent activation.
We just purchased an upgrade license but it appears that it was a wrong type and we should have purchased a 'new license'

Is there a way to get this sorted by refunding our purchase?

Thanks!

 

Hello, we have sent you a DM, please share the requested details to assist you further, thanks.