I submitted a trouble ticket earlier this week, regarding problems installing Parallels Tools into a Boot Camp VM. Today I received a reply, sending me to download a new version just released. Fair enough - it even seems to have solved my problem. What I'm concerned about is the message I received, and what it says about how Parallels is doing business these days. It's entirely possible that the individual who wrote this message isn't just competent, but a damned technical genius. I doubt that, but it's possible. However, the way this message is written reminds me of nothing so much as the slew of awkwardly phrased spams, trojans, and phishing scams that arrive in my email daily, trying to hoodwink me into downloading the malware du jour. Even if this fellow *is* a technical genius, if my problem wasn't a quick and simple fix, sooner or later we'd inevitably have had problems communicating. Trying to sort out technical problems can be difficult enough, without adding language barriers to the mix. Outsourced support isn't always a problem - some of the best support I've ever received came from Cisco's group in Australia. But warm and fuzzy isn't the feeling I got from this. Here's the message I received: Thank you for Contacting Parallel Techincal Support Team Today we published new update, which is right now available at http://forum.parallels.com/showthread.php?t=31764 The most of problem were fixed. Please navigate to that link, and download build 3540 In post there are various instructions, how to fix problems.