"Quick Assist" on Windows 11/ARM64 release 22000.318 PD 7.1

Discussion in 'Parallels Desktop for Apple Silicon (M1) Mac' started by Grey Shadow, Nov 18, 2021.

Tags:
  1. Grey Shadow

    Grey Shadow Bit Poster

    Messages:
    11
    ...doesn't work with a Microsoft account (albeit it works with an ADFS/company account)

    Is it just me? Windows 11 Enterprise from "Visual Studio Subscriptions"

    Requirements:
    - Have a Microsoft account ready

    Steps to reproduce:
    - Start Quick Assist (built-in remote connection from Windows 10 and 11)
    - Try to login

    Result:
    - Gives a warning to "Upgrade your Browser" -> unable to proceed
     
  2. AdrianH10

    AdrianH10 Bit Poster

    Messages:
    3
    This is still an issue, anyone have any updates? Others have recommended trying install Chrome as the default browser, which I've tried but that did not work.
     
  3. RickM15

    RickM15 Bit Poster

    Messages:
    2
    I have this issue. Quick Assist worked initially with Parallels and Windows 11 ARM Preview, but stopped working with one of Windows updates. I have switched to the beta version of Win 11 Pro ARM Preview and have the latest updates. I have MacBook Pro 16, 2021 with M1 Max chip. It is interesting that it works with the VMware Fusion but Windows doesn't run as well as with Parallels and the installation was much easier with Parallels.
     
  4. RickM15

    RickM15 Bit Poster

    Messages:
    2
    I continue to have this problems. Does anyone have a suggestion for Parallels for Mac settings that might help?
    Thanks.
     
  5. AdrianH10

    AdrianH10 Bit Poster

    Messages:
    3
    Still not working, can login and start an assist session but both systems sit waiting to connect.
     
  6. TomM31

    TomM31 Bit Poster

    Messages:
    1
    I'm having the exact same issue. Hopefully an answer or update soon.
     
  7. Ensoniq

    Ensoniq Bit Poster

    Messages:
    24
    I can confirm that even with the latest Parallels and Windows 11 updates, Quick Assist does not work from an M1-based Mac.
    Step 1 - I give my security code to the remote partner.
    Step 2 - They enter the security code, and click "Share Screen".
    Step 3 - On my end, I'm asked to "Take Control" or "View Screen".
    Step 4 - On my end, I see "Waiting for the person you're helping to share their screen." The remote person sees "Waiting for the person helping you to set up the session."
    What should happen in Step 5 is that the remote person is again asked "Allow this person to control/view your screen?", and they must acknowledge and allow. But we never get that far.

    When I use my Windows 10 and Windows 11 PC laptops, Quick Assist always works correctly with the same clients that fail under the ARM Windows 11 in Parallels. Who is to blame, Microsoft or Parallels? I don't know. But Parallels needs to work on this with their testing teams and figure out if it's something they can solve on their own.

    -- M@
     
    SiC1, Grey Shadow and AdrianH10 like this.
  8. AdrianH10

    AdrianH10 Bit Poster

    Messages:
    3
    Can confirm that it's still not working via the VM and works fine on a Intel/PC
     
  9. Grey Shadow

    Grey Shadow Bit Poster

    Messages:
    11
    And doesn't work with a domain/AD account anymore....
    Win1122H2 / Parallels 18.1.0
     
    AndresM5 likes this.
  10. AndresM5

    AndresM5 Bit Poster

    Messages:
    1
    All this time, and it is still not resolved? I went through the headache of installing VMWare Fusion and can confirm it works there without an issue. I cannot seem to get it to working on Parallels no matter what I do.
     
  11. Grey Shadow

    Grey Shadow Bit Poster

    Messages:
    11
    Just tested with latest PD 18.1, Win 11 22H2 <-> "real" PC with Windows 11 (both: latest Quickassist version)

    After MS-login and requesting "Take full control": I get the spinning wheel "Waiting for the person you're helping...."

    In the past it was possible to use a domain-credential to make it work. Doesn't work either..... Tested "GitHub" login: Error message ("An error occurred while processing your request")

    So: Not resolved. And VMware Fusion shows, that it can work.....
     
    AndresM5 likes this.

Share This Page