Quicken Home & Business 2014 R9 Update Crashes Quicken

Discussion in 'Windows Virtual Machine' started by JustinP2, Apr 22, 2016.

  1. JustinP2

    JustinP2 Bit poster

    Messages:
    4
    Hi everyone.
    I am having an issue when installing a mandatory Quicken Home & Business 2014 update. According to information from Intuit, I have to install the R9 version of Quicken 2014 or I won't be able to access my automatic downloads anymore. I have Parallels 10 installed. I am attaching an image of what happens every time that I try to install the update. I have tried from within the app and I have also tried when I am asked to do so, on startup.
     

    Attached Files:

  2. Sasti@Parallels

    Sasti@Parallels Parallels Support

    Messages:
    272
    Hello JustinP2,
    You could try running System file checker on your Windows to check for corrupted Windows files.
    1. Open the Start menu, type in 'cmd' (Command Prompt) without quotes, right-click on the application and choose Run as Administrator.
    2. In Command Prompt type in:
    sfc /scannow (hit Return/Enter)
    and wait until the operation is completed.
    3. Restart the Windows Virtual Machine and try updating your Quicken.
    Let us know how it works.
     
  3. JustinP2

    JustinP2 Bit poster

    Messages:
    4
    Hello there,
    It did not work. There were no integrity issues found when i ran the scan and when I restarted Quicken and tried to update it, i got the same error message as before.
     
  4. Arunn

    Arunn Parallels Support

    Messages:
    290
    Hey JustinP2, have you tried reinstalling or repairing the application. You can repair it from Control Panel > Programs and Features > Locate your application and choose repair.
    Now restart the application and check how it goes.
     
  5. JustinP2

    JustinP2 Bit poster

    Messages:
    4
    Repair is not one of the options. I can only 'Organize' or 'Uninstall' it.

    Also to note, I have done plenty of 'R' updates before and have never had this issue before.
     
  6. Arunn

    Arunn Parallels Support

    Messages:
    290
    Hi JustinP2, The QW PATCH.EXE file looks corrupted. Please check this article.
     
  7. JustinP2

    JustinP2 Bit poster

    Messages:
    4
    Ahh thank you so much, that seems to have worked.
     
  8. Arunn

    Arunn Parallels Support

    Messages:
    290
    You are welcome! Feel free to reach out anytime, we are here to help.
     

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