Dear Parallels Support Team, I am following up on my unanswered emails dated August 9, 2025, June 22, 2025, and July 23, 2025, regarding an auto-renewal charge for David Rangi's subscription I requested to cancel. On June 22, 2025, I contacted your support team to cancel my subscription, as per your May 23, 2025, renewal reminder, before the renewal date. Despite this, I was charged for a service I have not used, raising concerns about Parallels' cancellation processes. Please escalate this to a Customer Manager to process a full refund. This is your opportunity and grace period to demonstrate Parallels' commitment to customer satisfaction, avoid negative publicity and further escalation. Kind regards, Nicci (on behalf of license owner David Rangi)
Hello @NicciF Thank you for your feedback. After carefully considering your case, we have processed your refund request as an exception. Thank you!
