Reached maximum number of activations...

Discussion in 'Account and Subscription Management' started by emdoller, Apr 17, 2017.

  1. emdoller

    emdoller Bit Poster

    Messages:
    13
    I just purchased a new mac. I must not have deactivated my old mac before erasing the HDD. How do I go about deactivating it so I can install parallels desktop 10 on my mac without the error message? i do have my activation code.

    Ed
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've reset your key, please check the issue.
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Also we've sent you a private message with additional info, please check your inbox and perform suggested steps.
     
  4. emdoller

    emdoller Bit Poster

    Messages:
    13
    Thanks. I replied to your email as I got an error when typing your command into terminal.

    Please advise.

    Ed
     
  5. emdoller

    emdoller Bit Poster

    Messages:
    13
    Hi,

    This did not help.

    Ed
     
  6. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    360
    Could you please let us know the error message which you're getting while entering the command into the terminal?
     
  7. emdoller

    emdoller Bit Poster

    Messages:
    13
    Hi,

    I received this error message:

    prlsrvctl: command not found

    Ed
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Could you please provide us with your license key via the private message?
     
  9. emdoller

    emdoller Bit Poster

    Messages:
    13
    Yes, I can... how do I do that so no one else sees it? Btw, when i put the key in i get a green arrow and then when i hit activate, I get the error message.

    Ed
     
  10. emdoller

    emdoller Bit Poster

    Messages:
    13
    ok, i sent it to you via my inbox.
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hey, we've replied you, please check and provide us with the results.
     
  12. emdoller

    emdoller Bit Poster

    Messages:
    13
    It is now working. Thank you for the fix!!!
     
  13. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Glad to know! Thanks a lot for sharing your results!
     
  14. RoffJoh

    RoffJoh Bit Poster

    Messages:
    2
    Guidance please:
    I have Ver 11 Desktop running on my Mac. It needs to be updated. My plan is to get a new Mac soon and I will want to use the new version on the new system.

    May I have instructions as to steps to follow that respect our agreement, using the new version on the new Mac?
     

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