Record Area - Failed to Merge video and audio parts-How do I fix

Discussion in 'Parallels Toolbox for Windows' started by RoxanneW1, Nov 4, 2022.

  1. RoxanneW1

    RoxanneW1 Bit Poster

    Messages:
    2
  2. RoxanneW1

    RoxanneW1 Bit Poster

    Messages:
    2
    upload_2022-11-4_9-45-3.png Technical data report ID # 411228742
     
  3. ParallelsU1035

    ParallelsU1035 Bit Poster

    Messages:
    5
    Hi I have the same error. Failed to merge audio and video parts. Can someone help - have tried for 4 months but no response on any social media
     
  4. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    185
    Hello,
    Would you reproduce the issue once again and send a technical report at the moment of reproduction as per the KB https://kb.parallels.com/124107 ? Please make sure you have the latest Parallels Toolbox version installed (6.0.1).
    Additionally, kindly describe what steps you took to reproduce the issue.
     
  5. ParallelsU1035

    ParallelsU1035 Bit Poster

    Messages:
    5
    Hi i have sent this. Ref no: 416221080.

    Originally it was working. Then any of the screen recording features crashed and threw error 'failed to merge audio and video parts'. I tried to removed parallel and reinstall twice and checked latest update. Still issue. Then due to another issue with PC i have resent pc and installed parallels (6.0.1) from email link again and same issue. So i reset pc to factory default and installed parallels (6.0.1) and again same issue now i have exception error as it crashes if i try to record screen.

    Please kindly look into it. It seems to be the parallels software.
    Regards
     
  6. Pramesh Boodadoo

    Pramesh Boodadoo Parallels Support

    Messages:
    11
    Hello,
    Thank you for the provided data.
    Indeed, it appears that the case requires deeper investigation, so we reported it to the Development Team.
    Kindly subscribe to this link to get notification of the upcoming updates of Parallels Toolbox: https://kb.parallels.com/en/123955

    Thanks
     
  7. ParallelsU1035

    ParallelsU1035 Bit Poster

    Messages:
    5
    Hi Pramesh,

    Thank you. I have selected get updates from top left corner of the below. I am on a Laptop windows 11 pc though.
    Parallels Toolbox for Mac updates summary
     

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