Record Audio app was unable to save file

Discussion in 'Parallels Toolbox for Mac' started by nunom1, Jan 17, 2019.

  1. nunom1

    nunom1 Bit poster

    Messages:
    2
    I was recording audio for 1hour. When I finished the app alerted it was unable to save file. I need to recover that audio session, is there any chance it is stored in some temporary folder or cache on my mac?
     
    nunom1, Jan 17, 2019
    #1
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    nunom1,

    please generate Technical Data report (open Toolbox --> cogwheel --> Help --> Send Technical Data) and post it's ID here.
    As for output file - check your ~/Desktop folder (Record Audio creates output files here).
     
    sergk, Jan 17, 2019
    #2
  3. nunom1

    nunom1 Bit poster

    Messages:
    2
    294370913
    No output file was created.
     
    nunom1, Jan 18, 2019
    #3
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    Thanks for the report,

    Record Audio tool uses temporary folder to create output file and then copy file to the desired location.
    What I see from the report:
    "...
    "Audio_recording_D253DC45-C162-4DF1-9F41-0499CBAE5152-38854-0003466D757925DE" couldn't be moved to "Desktop" because either the former doesn't exist, or the folder containing the latter doesn't exist.
    ..."
    Could you please check existence of this file?
    /var/folders/5w/db9vmwvj4fz_bnwdg2r5xcb00000gn/T/Audio_recording_D253DC45-C162-4DF1-9F41-0499CBAE5152-38854-0003466D757925DE
     
    sergk, Jan 21, 2019
    #4

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