Record Screen no sound "Zoom" meeting

Discussion in 'Parallels Toolbox for Mac' started by Stephen10, Apr 14, 2020.

  1. Stephen10

    Stephen10 Bit Poster

    Messages:
    3
    Hi there, anyone could share the solution to recording Zoom meeting using Toolbox Record Screen?
    I'm facing an issues is recordings no sound even tried select any options menu in "Record audio from".
    Many thanks to any experience share.

    Screen for the options menu:
    upload_2020-4-15_9-57-20.png
     
    AmirT1 likes this.
  2. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Messages:
    50
    Hello
    I see you've select "System Audio Recorder"
    Can you choose "Computer + Default Microphone" menu item? After that you have to install Parallels Toolbox audio plugin and restart computer.
     
  3. Stephen10

    Stephen10 Bit Poster

    Messages:
    3
    Thanks for your quick reply.
    I can select the "Compute + Default Microphone" in menu. Then it just start recording without prompt installation windows.
    Can you provide me a download link for the audio plugin?
    Many thanks.
     
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    > Can you provide me a download link for the audio plugin?
    It is a part of Parallels Toolbox product and is installing after first need. If you don't see installation/restart prompt then this audio plugin is already installed in your system. Try to start screen recording, then start some audio (from youtube, e.g.) and talk something into the microphone. Was recording successful? Does it contain audio both from computer and microphone?
     
  5. Stephen10

    Stephen10 Bit Poster

    Messages:
    3
    I try those recording is fine with audio. I think the issue is occurring during recording ZOOM web-conference.
    Thanks for your help and hope it could solve next update.
     
    AmirT1 likes this.
  6. sergk

    sergk Parallels Developers

    Messages:
    520
    Ok, thanks for information. We will investigate this issue with Zoom.
     
  7. JimP5

    JimP5 Bit Poster

    Messages:
    3
    I am having the same problem and am wondering what the current status of your investigation is. I can screen record audio from other sources but not while in a Zoom meeting.
     
  8. JohnY9

    JohnY9 Bit Poster

    Messages:
    1
    any update on this issue with zoom session? I have the same problem but I am not able to record the audio even from YouTube video.
     
  9. AmirT1

    AmirT1

    Messages:
    1
    I am having the same issue:
    - Test recording on YouTube works fine. But,
    - Issue is on Zoom web meeting: despite selecting various audio options (i.e. computer, computer+default mic), no audio presents itself on playback.
    I am presuming this issue is still being investigated. Until this is resolved this functionality (record screen) is worth less than what it could potentially be during these working from home COVID times.
     
  10. BernardoP

    BernardoP Bit Poster

    Messages:
    4
    I Got the same issue.
    video and audio recording works fine with Youtube.
    video recording in zoom is ok, but no audio.
    Please fix this, or at least shed a light on what the problem might be, as I see there are more users with the same issues
     
  11. BernardoP

    BernardoP Bit Poster

    Messages:
    4
  12. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, are you using the latest Parallels Toolbox version?
     
  13. BernardoP

    BernardoP Bit Poster

    Messages:
    4
    I am using 4.5.0.
    I belive it´s the latest atm
     
  14. BernardoP

    BernardoP Bit Poster

    Messages:
    4
    Due to the total lack of technical support, I will try to find the fix somewhere else.
     
  15. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, please sorry for the delay in response. Could you collect the tech report once the issue reproduced and reply us back with the report's ID number please?
     
  16. dcchuck70

    dcchuck70 Bit Poster

    Messages:
    2
    Same issue, can record YouTube audio/video but not zoom audio
    Mine is 371179884
    fresh install (purchased today) Version 4.5.0 (3860)
     

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