Refund request

Discussion in 'Licensing and Activation' started by EoghanS, Jun 30, 2024.

  1. EoghanS

    EoghanS Bit poster

    Messages:
    1
    Hi,

    I have had parallels for a number of years and was not aware it had been set up to automatically renew.
    I no longer have use for parallels after changing my machines so I would like to request a refund.

    many thanks,
    Eoghan
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    589
    Hello,

    Thank you for reaching out.
    As per your request, the refund for the Parallels Desktop for Mac Pro Edition (1 Year) has been initiated for order № 471347145. Funds will be credited back within 5-7 business days.
    The license key for Parallels Desktop for Mac Pro will be deactivated shortly.
    Should you have any other queries, please let us know
    Thank you and have a nice week!
     
    EoghanS likes this.
  3. MichaelF62

    MichaelF62

    Messages:
    1
    Hi,

    I recently purchased Parallels online and have tried to request a refund through Cleverbridge, and have been left in a constant loop conversation with a chatbot. can I please request and have the refund processed here?
     

    Attached Files:

  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    446
    Hi Michael,

    Thank you for reaching out.

    Your refund for the Parallels Desktop for Mac Pro Edition (1 Year) has been initiated for order № 473608379. Funds will be credited back within 5-7 business days.

    Should you have any other queries, please let us know
     
  5. Jaida

    Jaida Bit poster

    Messages:
    1
    Hi, a few days ago I purchased parallels desktop with tools online for Mac Pro edition (1 year). somehow I forgot that mine is not Mac Pro edition. I'm trying to request a refund and then it got me here. I think I'm in the right place if so can you please check that for me? thanks! I will be waiting for ur reply!
     
    Last edited by a moderator: Jul 16, 2024
  6. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    288
    Hello @Jaida
    We have processed a refund as requested.
    Please do not hesitate to reach out to us for any other query.
    Thanks.
     
  7. DesmondS

    DesmondS

    Messages:
    1
    Hello, I was charged for the Parallels Desktop for Mac Pro Edition (1 Year) a couple of days ago since I forgot that the subscription automatically renews. Since I no longer need to use the software, I tried to request a refund but the system kept me in a loop with a chatbot. Can I please request a refund here?
     
  8. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    61
    Hello @DesmondS ,
    We have processed a refund and it usually takes around 5 - 7 business days for it to be credited to your account.
    Thank you!
     
  9. Hana1

    Hana1 Bit poster

    Messages:
    2
    there was a recent charge on my account for the annual subscription renewal of Parallels. Unfortunately, I forgot to disable the auto-renewal option and only noticed the charge after it had been processed.
    I'm a student and at this time, I no longer require the subscription for the second year, and the unexpected charge is a significant financial burden for me. I would greatly appreciate your assistance in issuing a refund for this renewal, as I do not have the means to continue with the subscription.
    Thank you for understanding my situation, and I sincerely hope you can help me resolve this. I look forward to your response and any guidance you can provide.
     
  10. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    446
    Hello Hana,
    We have processed a refund and it usually takes around 5 - 7 business days for it to be credited to your account.
    Thank you.
     
  11. Hana1

    Hana1 Bit poster

    Messages:
    2
    My licenses has ended and I got no refund yet for the 1 year subscription charge, it is been more than 10 days since I reported this
     

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