Renew license issues

Discussion in 'Account and Subscription Management' started by GustavoC3, Jul 31, 2021.

  1. GustavoC3

    GustavoC3 Bit Poster

    Messages:
    4
    Hello, my Pro License expired in 2018. Now I acquired a new MacBook and want to reactivate the license. I got through all the steps and the systems says that it will take about an hour to complete, but nothing. I have waited several hours and not even an email acknowledging the order, etc. I have a valid payment method on file. Please advise.

    Thanks.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    could you please provide us with the email address you used for the Parallels Desktop license purchase?
     
  3. GustavoC3

    GustavoC3 Bit Poster

    Messages:
    4
    Hello, sure: gcanelon@intrallc.com

    Thanks in advance.
     
  4. GustavoC3

    GustavoC3 Bit Poster

    Messages:
    4
    Hi, any luck with my issue. Thanks.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, please sorry for the delay in response.
    We've found new license in your Parallels Account
    Do you still have an issue with activation?
     
  6. GustavoC3

    GustavoC3 Bit Poster

    Messages:
    4
    Hi, thanks, the problem was solved by other means. As a matter of feedback, the waiting time for support was way too long. I am very glad it wasn't a critical issue. Parallels need to work on that.
     

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