Renewal Billing

Discussion in 'General Questions' started by OskarA3, Jan 14, 2026 at 11:12 PM.

  1. OskarA3

    OskarA3

    Messages:
    1
    We had a bill for renewal of the yearly subscription, but it was paid yesterday (a week or two late from the original date), how long does it take until the payment is visible and the application is available again?
     
  2. Keshav Dosieah

    Keshav Dosieah Staff Member

    Messages:
    37
    Hello,
    Thank you for your post.
    We checked on our side using the email address you use for the forum and located an account with the same email.
    As per the checks, we see a Parallels Desktop for Mac Pro Edition Subscription that is in active status.
    If you are still having issues, please open a Support ticket from your Parallels Account, and we can assist you further.
    Regards,
    Parallels Team
     

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