Renewal issues, I renewed and got a link to an dmg file, need key

I have a reference number.

 

to be clear, I need a key as I have been using parallels for several years on this computer and have renewed in the past.

 

It look several days for Clearbridge to tell me I needed to get technical support from over here as they only handled the billing. My license is past due and will likely lock me out before long. So you don't have a happy customer here.

 

This has been taken care of.