renewal issues

Discussion in 'Account and Subscription Management' started by CayenneW1, Feb 10, 2023.

  1. CayenneW1

    CayenneW1 Bit poster

    Messages:
    3
    I can not find a way to have my company pay this bill. Our software acquisition process is not immediate, there was NO notice or invoice, and as I see happened to others, my subscription was auto-renewed even tho I did not sign up for it (to my own account, due to urgency).
    The combination of these things is pretty problematic, as parallels is mission-critical and I can't access my work. Cannot reach parallels, phone and chat did not work all day yesterday and of course now I do not have access to even those failed 'support' options.
     
  2. Bhargava

    Bhargava Bit poster

    Messages:
    409
    Hello, we have sent a private message. please DM us with the payment reference number or the Parallels Desktop for Mac license key so that we can check this further. Thanks.
     
  3. CayenneW1

    CayenneW1 Bit poster

    Messages:
    3
    you sent a private message where? there are a half-dozen options
     

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