Renewal price changed on screen after I ordered additional licence

Discussion in 'Account and Subscription Management' started by DavidT47, Apr 22, 2021.

  1. DavidT47

    DavidT47 Bit Poster

    Messages:
    1
    I've subscribed to Parallels for macOS since 29 April 2019.

    29 April 2019 - 1 licence - Next payment due 29 April 2020 for £32.20.
    19 August 2019 - Paid £23.75 for 1 additional licence. Now 2 licences in total. Next payment due 29 April 2020 for £68.43
    25 August 2019 - Paid £22.45 for 1 additional licence. Now 3 licences in total. Next payment due 29 April 2020 for £99.78
    15 October 2019 - Paid £17.15 for 1 additional licence. Now 4 licences in total. Next payment due 29 April 2020 for £128.06
    29 April 2020 - Paid £128.06 for 4 licences. Next payment due 29 April 2021 for £128.06
    14 April 2021 - Paid £1.53 for 1 additional licences. Now 5 licences in total. Next payment due 29 April 2021 for £199.95

    Observation. The £199.95 total renewal price for 5 seats was not originally what was presented to me on Parallels.com when I added an additional licence to increase from 4 to 5. I saw a total price of, I think, approximately £140.00 although it may have been slightly more. I didn't screenshot it. After I purchased the additional licence the renewal changed on screen to £199.95. This is over £70 more that the £128.06 I had been due to pay in the future on 29 April 2021. What I think has occurred is Parallels decided to recalculate the price across the entire subscription but they did not ask me to consent to this and presented me with a different price prior to my purchase of the fifth licence. CleverBridge can't see that price but will refund me the licence if I wish. I am unhappy my renewal price has increased by £70 when I was presented a far cheaper renewal price for 5 licences prior to purchasing.
     

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