Renewal

Discussion in 'Account and Subscription Management' started by BenA9, Jul 9, 2020.

  1. BenA9

    BenA9 Bit Poster

    Messages:
    2
    My parallels expired about two years ago - I am trying to renew it now. I selected renew and got a message I should hear something within an hour. I have tried to hit the renew again, but it just lets me update my payment information. Please advise.
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We see that the subscription was expired as you have got a refund. You cannot renew a subscription which was expired due to a refund and also it is good for you. If you renew the standard subscription you will have to pay USD 79.99 but now you are eligible for an upgrade subscription, so you can buy the Pro upgrade subscription for USD 49.99. During the activation, you can use the expired key as the previous key for the upgrade key and complete the activation.
     
  3. BenA9

    BenA9 Bit Poster

    Messages:
    2
    thanks - I just did the upgrade. Unfortunately, I have an older MAC and my OS won't let me download it. I don't have the option to update it. Is there a way to get Windows 10?
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    You can purchase and download it from the Microsoft website.
    Please let us know if it's not that case.
     

Share This Page