Renewed subscription, now I'm asked for activation code, but I don't have one!

Discussion in 'Installation and Configuration of Parallels Desktop' started by FrankR9, Oct 8, 2018.

  1. FrankR9

    FrankR9 Bit poster

    Messages:
    1
    Hi Parallels,

    I've had a subscription to Parallels Mac for the past three years. A few days ago the subscription renewed and now I'm getting a prompt to enter licence info. I don't have an upgrade key, only a licence key from my account on the Parallels website (which it seems to know about already). What do I do, I need my PC right now, I'm at work, and I can't do anything, please help ASAP!?

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    FrankR9, Oct 8, 2018
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @FrankR9 , please we have made the necessary changes. Please try to sign out and sign in to the application and check if that helps.
     
    Arun@Parallels, Oct 9, 2018
    #2

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