Hi, I recently bought the MAC bundle with Parallels Desktop for Mac, among other software. I received the license keys for every other software, but not for Parallels - I previously had a Pro subscription but decided to change to the standalone version. I've been trying to get support, but so far nothing: it's unacceptable that there is no email nor chat nor phone that we can use to address these issues. I don't understand why I need to register to other services (Twitter or Facebook) to get support - or to try to, because that didn't work either. Anyway, I would appreciate if someone could help me here, at least... The cleverbridge reference number 263095397. Thank you!
3 days passed and no support. Left a message in Facebook Messenger since 4-5days and nothing either. There is no email support; no phone support, no chat support... Since one month that I paid for a product that i cannot use, since the license information was never received. The only reason I keep posting this is because I can then print it to annex to my request to the credit card company to refund me.
Hello, we are sorry to hear that you're unhappy with the software and Parallels Support. And we are here to help. Your order has been refunded. Please sorry for the any inconvenience.
