requesting help for normal updating...

its near by that i will HATE parallels. normal upgrading doesnt work - vm is on, then the popup - "new version downloaded- you want updating?" comes up and then my mac freeze.

so i downloaded the last version and install with de-install before. now my upgrade-key is not working... hell.

so, is that a known problem with the freezing, somebody have too? i cant work with that. got some clientversions and whish that never buy this stuff and be happy with the normal bootcamp thing...

imac 24, 4gb, 1tb, leo last version, parallels v3.5582 to 5584

 

so - now wasting more time and find an old link to the update from parallels that work (its seems personal link, my licence was there after installing it).

so install (5584 de). then start parallels and see: imac freeze and in the end crashed (kernel!).

any hints for me? thnx.

 

Hello Parathings,

Could you attach the kernel panic log from /Library/Logs/panic.log?

Please have a look at this article.

Best regards,
Xenos

 

i will read the article

here is the panic log...

Wed Apr 2 13:38:33 2008
panic(cpu 0 caller 0x001A8C8A): Kernel trap at 0x5ba9c23a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x01174000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x0b560440, ECX: 0x0b560450, EDX: 0x0b8b2570
CR2: 0x00000000, EBP: 0x55323eb8, ESI: 0x00000004, EDI: 0x5529b000
EFL: 0x00010206, EIP: 0x5ba9c23a, CS: 0x00000008, DS: 0x5baa0010
Error code: 0x00000002

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x55323cb8 : 0x12b0f7 (0x4581f4 0x55323cec 0x133230 0x0)
0x55323d08 : 0x1a8c8a (0x461720 0x5ba9c23a 0xe 0x460ed0)
0x55323de8 : 0x19ece5 (0x55323e00 0x539680 0x55323eb8 0x5ba9c23a)
0x55323df8 : 0x5ba9c23a (0xe 0x48 0x55320010 0x1a0010)
0x55323eb8 : 0x5ba9c7d3 (0xb560440 0x0 0x5baa4c38 0x13e)
0x55323ee8 : 0x5baa0ecb (0xb560440 0x202 0x55323f18 0x5ba9bf13)
0x55323f18 : 0x5ba9da04 (0xda9f104 0x5baa51e0 0x5baa51fc 0x2c)
0x55323f48 : 0x5ba9b59a (0xda9f104 0x5baa4828 0x5baa4808 0x28f)
0x55323f78 : 0x5ba9b70d (0x13000000 0x0 0x0 0xb634310)
0x55323fc8 : 0x19eadc (0x0 0x0 0x1a20b5 0xc6b8ba0)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.vmmain(3.0)@0x5ba9a000->0x5baa9fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9C7010

Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
System model name: iMac7,1 (Mac-F42386C8)

 

Parathings, thank you for the screenshot.

The issue seems to be caused by improper Mac hard disk permissions that provoked the problems with the main Parallels driver installation.

1. Please uninstall Parallels by running the following commands in Terminal (Applications -> Utilities):

• sudo rm /System/Library/Extensions/vmmain.kext
• sudo rm /System/Library/Extensions/hypervisor.kext
• sudo rm /System/Library/Extensions/Pvsvnic.kext
• sudo rm /System/Library/Extensions/ConnectUSB.kext
• sudo rm /System/Library/Extensions/Pvsnet.kext
• sudo rm -rf /Library/Parallels/
• sudo rm ~/Library/Preferences/com.parallels.*

Before you run these commands, please make sure that your VM hdd and pvs files are NOT stored in ~/Library/Parallels.

2. Repair disk permissions: open Disk Utility (Applications -> Utilities), select Macintosh HD on the left tab and click the Repair Disk Permissions button.

3. Reboot your Mac and reinstall Parallels.

Best regards,
Xenos

 

doesnt work with that orders...

$ sudo rm /System/Library/Extensions/hypervisor.kext
rm: /System/Library/Extensions/hypervisor.kext: is a directory

i cant see the files in the dir... have to look where they are.

 

Parathings, please try to run the commands this way:

sudo rm -rf /System/Library/Extensions/hypervisor.kext

etc.

Best regards,
Xenos