Reset Activation

Discussion in 'Licensing and Activation' started by GraceC, Dec 4, 2023.

  1. GraceC

    GraceC Bit poster

    Messages:
    5
    Please reset my license activations so I can use my licensed software.

    I have my Pro subscription on my main home Mac and have had to log out and log in with a different Mac while traveling. Usually, when I return home, I can re-activate it on my home Mac. Now, I'm getting a message than I activated it on 3 Macs and I have to buy another license! That is absolutely unreasonable! I cannot re-activate it on my home Mac, so I can't use my existing license at all. So I need to be able to reset the activation for my main computer. I should be able to use my license on one computer at a time. Something is screwed up on your server when I can't use my license on anything at all and should not be expected to buy another license! In my Dashboard, I should be able to select which computer is using the active license.
     
    LeonardoP4 likes this.
  2. LeonardoP4

    LeonardoP4 Bit poster

    Messages:
    2
    Same problem here
     
  3. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    297
    Hello,
    Kindly check your personal message.
    Regards,
     
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    297
    Hello,
    Kindly check your personal message.
    Regards,
     
  5. zs_

    zs_ Bit poster

    Messages:
    1
    I have the same problem, please help me solve it.
     
  6. DanielS94

    DanielS94 Bit poster

    Messages:
    1
    Hi,
    I have a similar problem. I have changed Macbook and now I cannot activate my parallels license (Parallels Desktop for Mac Standard Edition) on my new macbook.
    Is it possible to reset the license?
     
  7. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    297
    Hello,
    Kindly check your personal message.
    Regards,
     
  8. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    297
    Hello,
    Kindly check your personal message.
    Regards,
     
  9. MichaelF57

    MichaelF57 Bit poster

    Messages:
    1
    Had the same issue. I traded in my old MacBook Pro (after doing a factory reset) to get my new MacBook Pro, but when trying to activate, I just get error "License has reached its activation limit issue". I submitted a request to reset this over a week ago, even sent a follow up request and get no response back. Very frustrating.
     

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