Reset license key in order to activate on new Mac

Discussion in 'Installation and Configuration' started by JulienW1, Aug 31, 2017.

  1. JulienW1

    JulienW1 Bit Poster

    Messages:
    1
    Hello support,
    could you please reset my license key so that I can re-activate it on a new MAC ?
    Thanks in advance.
    Regards,
    Julien
     
  2. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @JulienW1 We have made the necessary changes, please try to activate the Parallels Desktop followed by the below steps:

    1. Quit Parallels Desktop.

    2. Open Terminal (Finder > Applications > Utilities > Terminal.app)

    3. Execute the command: prlsrvctl activate-license-online
    Thanks, Shathish
     
  3. AkiS1

    AkiS1 Bit Poster

    Messages:
    2
    Hello,

    I have license for Parallels 11. My laptop has broken once, and now broke again, so I've had to throw in the hd always to new frame in order to continue. Parallels announces me that I have exceeded the times my license can be actives. Am I forced then to buy again a new license? I have no will to upgrade either because this version and everything is set for my use and don't really want to disturb working system.
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @AkiS1, we have reset the license key limit. Please restart Parallels Desktop to reactivate the same key. Thanks!
     
  5. AkiS1

    AkiS1 Bit Poster

    Messages:
    2
    Solved the problem! Thanks!
     
  6. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @AkiS1, good to know that it fixed the issue!
     
  7. SamM14

    SamM14 Bit Poster

    Messages:
    3
    Dear Parallels. I purchased parallels 10 some years ago and subsequently paid for the upgrade to parallels 11. My Mac mini has now died and I've purchased a, new to me, replacement Mac. Is there a way to reactivate my Parallels 10 and 11 upgrade for use on my new mac as when I try to use my license key I am told I have reached the maximum number of activations
     
  8. JoshuaD4

    JoshuaD4

    Messages:
    1
    I had to reinstall my os multiple times. Can you reset my license key for parallels 8
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, please check the issue.
    We've made some changes of your key
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Done, please check the issue.
     
  11. ParallelsU130

    ParallelsU130 Bit Poster

    Messages:
    66
    I'VE POSTED WITH THE SAME ISSUE. WHY HAVEN'T YOU REPLIED "MARIA"?
     
  12. comG

    comG

    Messages:
    1
    Yes I have the same issue. Parallels 13 and says the specified video memory size is invalid and that I need to change it but I can't because I have the yellow banner that wont let me change anything. Says to resume video then exit, but I can't watch the video its still suspended
     
  13. AnaNY

    AnaNY Bit Poster

    Messages:
    3
    i am having the same issue. it's quite frustrating. can someone please help me?
     
  14. sandifop

    sandifop Bit Poster

    Messages:
    10
    Same issue. I have a Pro license. Sold my old Mac computer and wiped it before delivery so I know Parallels isn't being used on my license. Installed it on my current Mac, tried to launch and got a new circle of Hell saying I've reached my activation limit.

    Why all the hostility? I didn't notice any issues taking my money this year.
     

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    ParallelsU130 likes this.
  15. PiotrL

    PiotrL Bit Poster

    Messages:
    4
    Parallels Desktop for Mac Subscription License Keys (2)
    Hello, I have a problem with activating Parallels on the new MacBook Pro M1, I get a message that the activation limit has been reached. On the iMac, only the problem is with the M1
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi, does the issue still persist?
    If yes, could you provide us with your license key via the private message please?
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi, we've made some changes with your key, please check the issue.
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, please sorry for the inconvenience caused, I didn't find any license key associated with your account cem.ri***@gmail.com
    Could you provide us with your license key via the private message please?
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, could you provide us with the screenshot of the issue please?
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello,
    we've checked your account ariana*****@gmail.com and found only Parallels Toolbox license key.
    Would you like to transfer your Parallels Toolbox license to the new Mac?
     

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