Resetting a license key

Discussion in 'Installation and Configuration' started by derrickR3, Jul 26, 2022.

  1. derrickR3

    derrickR3 Bit Poster

    Messages:
    2
    Hi, can a license key be reset for use on a new machine? Currently we get a response "key is not registered." But the parallels website indicated the license is indeed registered.

    How do I fix this?
     

    Attached Files:

  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Please help us with your license key over there.
     
  3. SylviaF

    SylviaF Bit Poster

    Messages:
    1
    Good day,

    We purchased Parallels Desktop 15 in 2020. Last year we got a notification that the subscription had expired and we needed to pay to renew it. We paid it and it worked. Now i am having the same problem again, but I dont understand why I need to pay again for a licence. Please assist. Need to access my files urgently.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Please help us with your license key over there.
     

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