Resolution Issues - Windows Server RAS Sesssion

Discussion in 'Parallels Client for Mac' started by JamesM47, May 10, 2022.

  1. JamesM47

    JamesM47 Bit Poster

    I have a user who's having trouble with the resolution when connecting to windows server. It locks the resolution to 1792x1120.

    macOS: Monterey 12.4
    Model: Macbook Pro 16-inc, 2019
    Monitors: Built-in Retina Display, LG via DP/HDMI
    Parallels Client: V18

    Problem: No matter what I do, when she connects to the RAS Sesssion it sets the resolution to 1792x1120 and to access the entire screen she has to use scroll bars. I've had her try disconnecting the 2nd monitor. Same issue.

    Any suggestions?

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