[RESOLVED] Crash of com.parallels.desktop.console.DiskUsage

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by CarlosM23, Nov 16, 2023.

  1. CarlosM23

    CarlosM23 Bit poster

    Messages:
    4
    Even though I'm not running Parallels regularly on my M1 MacBook Pro, I'm seeing regular crashes of com.parallels.desktop.console.DiskUsage (example below).

    I can't find why this process is running on my Mac, or how to turn it off. Any ideas?

    Thanks.


    ```
    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process: com.parallels.desktop.console.DiskUsage [51222]
    Path: /Applications/Parallels Desktop.app/Contents/PlugIns/com.parallels.desktop.console.DiskUsage.appex/Contents/MacOS/com.parallels.desktop.console.DiskUsage
    Identifier: com.parallels.desktop.console.DiskUsage
    Version: 19.0.0 (54570)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2023-11-15 14:28:13.3916 +0000
    OS Version: macOS 14.1.1 (23B81)
    Report Version: 12
    Anonymous UUID: 2A3C1F5C-65B7-52A6-3F27-70DA230F26D3

    Sleep/Wake UUID: 61701689-2358-4511-BEAB-1AFC3684924D

    Time Awake Since Boot: 450000 seconds
    Time Since Wake: 4935 seconds

    System Integrity Protection: enabled

    Crashed Thread: 1 Dispatch queue: com.apple.NSXPCConnection.user.endpoint

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    ```
     
    SidneyC likes this.
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Best Answer
    Hello!
    The issue reported in this thread has been addressed in Parallels Desktop 19.2.0.
     
    LangstonH likes this.
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Hi Carlos,
    Thanks for posting it!
    Would you share when this issue usually happens?
    Additionally, when this crash occurs again, would you collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in your reply to this post, please?
     
  4. CarlosM23

    CarlosM23 Bit poster

    Messages:
    4
    Hi Mikhail,
    I use Parallels very rarely, and this does not happen when the app is running. I can't find any daemons launched in /Library/LaunchAgents, etc. The crash seems to happen randomly.
    Could you explain why is this running, and whether it can be turned off?
    Thanks!
     
  5. SidneyC

    SidneyC Bit poster

    Messages:
    1
    Also facing the same issue - happens randomly if I'm not using the mac for a length of time and I will see the same error message.
     
  6. JamesW55

    JamesW55

    Messages:
    1
    I am seeing this at random, and I am only using the Trial version on my M1 Max 16" MBP running MacOS Sonoma 14.1.1.
    upload_2023-11-19_17-9-54.png
     
  7. MattB28

    MattB28 Bit poster

    Messages:
    1
    +1 here as well. Same issue.
     
  8. KristofV4

    KristofV4 Bit poster

    Messages:
    2
    +1

    Seems to happen when exiting screen saver...
     
  9. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Hello!
    We've escalated this issue to our developers.
    It'd be great if you could collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in your reply to this post, please.
     
  10. KristofV4

    KristofV4 Bit poster

    Messages:
    2
    Hi

    Here is the report ID: 443269474

    Rgds
     
    Mikhail Ushakov likes this.
  11. RuurdP

    RuurdP

    Messages:
    1
    This happens every time I am using Parallels, then stop all the VMs I am running and exit Parallels. After having exited Parallels it takes some time then the crash occurs.
    See attached txt file.
     

    Attached Files:

  12. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Hello!
    We've reported the issue to the Engineering Team. Thank you all for bringing it up! The crash will be addressed in an upcoming Parallels Desktop update. Subscribe to https://kb.parallels.com/129860 to get notified once the new build is released.
     
  13. MartinR23

    MartinR23 Bit poster

    Messages:
    2
    This happens almost predictably on my M1 Mac Mini when I wake the computer up from sleep mode, and sometimes only when the screen saver animation has been on. I think it began to happen after I installed version 18 of Parallels Desktop, and it continues today (11/28/23) in version 19.1.1 (54734).
     
  14. CarlosM23

    CarlosM23 Bit poster

    Messages:
    4
    I still would like to know why is there parallels software running on my machine when I'm not running parallels desktop or have any lanch agents from parallels installed.
     
    Julian_Kreho likes this.
  15. LangstonH

    LangstonH Bit poster

    Messages:
    2
    I'm running Parallels v18.3.2 on an Intel Mac with Sonoma 14.1.2.
    No crashes with Windows 7 Ultimate, but adding Windows 11 (with all updates) crashed the computer often.
    I found that if I configured startup and shutdown of the VM to manual, the crashing stopped.
    Further experimentation revealed that automatic Parallels shutdown after shutting down the Windows 11 VM caused the trouble. Apparently Windows 11 needs more time than Parallels gives it when automatic Parallels shutdown is enabled.
    HTH.
    God bless you and your precious family - Langston
     
  16. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Best Answer
    Hello!
    The issue reported in this thread has been addressed in Parallels Desktop 19.2.0.
     
    LangstonH likes this.
  17. LangstonH

    LangstonH Bit poster

    Messages:
    2
    Hi Mikhail:
    Just upgraded to v19.2.0 and upgraded Sonoma to v14.2 and I still have crashes when using the Windows 11 Pro VM, though they are less frequent.
    More work needs to be done.
    My Windows 7 Ultimate VM does not cause problems.
    Thanks - Langston
     
  18. CarlosM23

    CarlosM23 Bit poster

    Messages:
    4
    Hi @LangstonH, just FYI, this thread is not about a crash of Windows 11. It's a crash of a daemon that Parallels is running. I'm experiencing that daemon crash although I'm running Windows 11 with no issues, so I suspect your issue its something else.
     
    Mikhail Ushakov and LangstonH like this.
  19. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Hi @LangstonH ,
    Kindly open a ticket at https://parallels.com/support and collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report). Please attach its 9-digit ID when submitting a ticket and we'll try to help you with this.
    Kindly post the ticket ID here once done, please :)
     
  20. MaartenM1

    MaartenM1 Bit poster

    Messages:
    1
    Hi, I'm on a M3 MacBook Pro and have this issue as well.

    See the attached log.
     

    Attached Files:

  21. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Hello @MaartenM1 ,
    As per the log, the crash took place when you were on 19.1.1:
    > {"app_name":"com.parallels.desktop.console.DiskUsage","timestamp":"2023-12-12 09:03:47.00 +0100","app_version":"19.1.1",
    Would you check if the issue reoccurs on Parallels Desktop 19.2, please?
     

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