Retail box users - please upgrade to Parallels Desktop Build 1970!

Discussion in 'Parallels Desktop for Mac' started by Andrew @ Parallels, Nov 5, 2006.

  1. Andrew @ Parallels

    Andrew @ Parallels Parallels Developers

    Messages:
    1,507
    Hello All,

    There are a lot of complains from Mac Pro and newest Core 2 Duo Mac users about kernel panics or "grayed screen with different languages" on virtual machine startup.

    The problem in using old Parallels Desktop Build 1848 (or 1848.2) which was released prior to Apple announce of Mac Pro and Core 2 Duo Macs and it is not compatible with these Macs.

    Unfortunately this build is still available in retail stores (even in Apple stores) and staff is not aware of this problem.

    If you have any problems with old retail version of Parallels Desktop - please upgrade it on build 1970! It can be freely download from our web site - http://www.parallels.com/en/download/desktop/ . Your permanent registration key will work with this version.
     
  2. don montalvo

    don montalvo

    Messages:
    111
    boxed media should include...

    ..."given the rapid rate of evolution of both osx and apple hardware, we recommend you download the latest patch for parallels when installing."

    all my clients know how important it is to have the latest (or close to the latest - depends on what software we're talking about) patches applied. it would be smart to include this statement (even in the form of a yellow printed card or flyer) in each box sold.

    have you thought about adding a first-launch action that allows users to register AND notifies of new patches available? of course you MUST offfer admins a way to manage these things (eventually with site/volume licenses...and/or a way to manage through manifest editor in wgm).

    don
     
  3. furryyuri

    furryyuri

    Messages:
    1
    So this build isn't important if I'm just a MB Core Duo user?
     
  4. don montalvo

    don montalvo

    Messages:
    111
    i tend to stay away from the last patch...unless it addresses an issue i'm having. as a sysadmin, it's always best to let someone else ride the bleeding edge. :) this goes for all software...

    don
     
  5. AlanH

    AlanH Kilo Poster

    Messages:
    316
    One small advantage I have from using the 1970 build is that I can tell the difference between my Windows VM and my Linux VM in the dock, as they are badged with the appropriate logos. That wouldn't help if I had two Linux VMs running, as they both get the penguin logo, but it's a small step forward.
     
  6. rleonetti

    rleonetti

    Messages:
    6
    I installed new version, now Parallels will not work at all.

    Do I have to un-install? Will this mean re-installing all my Windows and Windows programs?

    Any other way? I have a back up from last time it worked, if I knew which files to replace. I really do not want to reinstall all that windows stuff plus those updates. Please help.
     
  7. AlanH

    AlanH Kilo Poster

    Messages:
    316
    I had that problem, and had to revert to build 1848, with the legacy mode fix on my Mac Pro

    Uninstalling doesn't affect your existing files and VM installations, and I was able to continue running them under the old version.

    After a day or two I tried again, and the 1970 build installed without a problem. I've no idea what changed to make it work - certainly nothing I did deliberately. Now the same VMs are still working with 1970.
     
  8. firstian

    firstian

    Messages:
    1
    Crashing on restarting of Parallels

    I just got bought the retail version of Parallels, installed and updated to build 1970. After configuring a VM running Ubuntu, I found that if I shutdown the VM and quit Parallels, the next time when I execute Parallels again, it'll crash. The only way around it is to move the ~/Library/Parallels/ out to some where, start up Parallels, quit it, move the folder back, and then it'll work.
    I'm running it on a C2D MBP with 2GB RAM. The crash log looks like:
    Code:
    Host Name:      Alphonse
    Date/Time:      2006-11-07 21:01:41.154 -0500
    OS Version:     10.4.8 (Build 8N1037)
    Report Version: 4
    
    Command: Parallels
    Path:    /Applications/Parallels/Parallels.app/Contents/MacOS/Parallels
    Parent:  WindowServer [1736]
    
    Version: 2.2 (2.2.1970.0)
    
    PID:    23344
    Thread: 0
    
    Exception:  EXC_BAD_ACCESS (0x0001)
    Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000017
    
    Thread 0 Crashed:
    0   com.apple.QD                0x91714b85 SetPortForeColor + 43
    1   com.apple.QD                0x91714afb ForeColor + 49
    2   com.apple.HIToolbox         0x93089271 NormalizeColorAndPen + 35
    3   com.apple.HIToolbox         0x92ded1e2 GetWindowDefinitionRegion(WindowData*, unsigned short, OpaqueRgnHandle*) + 52
    4   com.apple.HIToolbox         0x92ded099 FetchRegions(WindowData*, Rect*, Rect*) + 39
    5   com.apple.HIToolbox         0x92deca30 CalculateWindowRegions(WindowData*, bool) + 116
    6   com.apple.HIToolbox         0x92e1c6b1 WindowData::MoveResizeRgns(short, short, short, short, bool) + 199
    7   com.apple.HIToolbox         0x93098362 MoveResizeWindowInternal(WindowData*, long, long, long, long, unsigned char, unsigned char, unsigned char, unsigned char, Rect const*, unsigned long) + 1292
    8   com.apple.HIToolbox         0x92e290b1 SetWindowBoundsInternal(OpaqueWindowPtr*, unsigned short, Rect const*, Rect const*, unsigned long) + 393
    9   com.apple.HIToolbox         0x92e28f24 SetWindowBounds + 48
    10  com.parallels.desktop       0x00321279 0x1000 + 3277433
    11  com.parallels.desktop       0x0032492b 0x1000 + 3291435
    12  com.parallels.desktop       0x0031f8d8 0x1000 + 3270872
    13  com.parallels.desktop       0x0031fa07 0x1000 + 3271175
    14  com.parallels.desktop       0x0031ff86 0x1000 + 3272582
    15  com.parallels.desktop       0x001df8a7 0x1000 + 1960103
    16  com.parallels.desktop       0x001fb5ea 0x1000 + 2074090
    17  com.parallels.desktop       0x002025b1 0x1000 + 2102705
    18  com.parallels.desktop       0x000e85dc 0x1000 + 947676
    19  com.parallels.desktop       0x0004f52b 0x1000 + 320811
    20  com.parallels.desktop       0x0000681a 0x1000 + 22554
    21  com.parallels.desktop       0x00006735 0x1000 + 22325
    
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xffffffff    ebx: 0x9308925a ecx: 0x91714bec edx: 0x00000000
      edi: 0x15bb1190    esi: 0x15bb1740 ebp: 0xbfffe5a8 esp: 0xbfffe580
       ss: 0x0000001f    efl: 0x00010202 eip: 0x91714b85  cs: 0x00000017
       ds: 0x0000001f     es: 0x0000001f  fs: 0x00000000  gs: 0x00000037
    
    Binary Images Description:
        0x1000 -   0x954fff com.parallels.desktop 2.2 (2.2.1970.0)  /Applications/Parallels/Parallels.app/Contents/MacOS/Parallels
    0x8fe00000 - 0x8fe49fff dyld 46.9       /usr/lib/dyld
    0x90000000 - 0x9016ffff libSystem.B.dylib       /usr/lib/libSystem.B.dylib
    0x901bf000 - 0x901c1fff libmathCommon.A.dylib   /usr/lib/system/libmathCommon.A.dylib
    0x901c3000 - 0x90200fff com.apple.CoreText 1.1.1 (???)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    0x90227000 - 0x902fcfff ATS     /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    0x9031c000 - 0x90771fff com.apple.CoreGraphics 1.258.51 (???)   /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x90808000 - 0x908d0fff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x9090e000 - 0x9090efff com.apple.CoreServices 10.4 (???)       /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x90910000 - 0x90a03fff libicucore.A.dylib      /usr/lib/libicucore.A.dylib
    0x90a53000 - 0x90ad2fff libobjc.A.dylib         /usr/lib/libobjc.A.dylib
    0x90afb000 - 0x90b5ffff libstdc++.6.dylib       /usr/lib/libstdc++.6.dylib
    0x90bce000 - 0x90bd5fff libgcc_s.1.dylib        /usr/lib/libgcc_s.1.dylib
    0x90bda000 - 0x90c4dfff com.apple.framework.IOKit 1.4.6 (???)   /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c62000 - 0x90c74fff libauto.dylib   /usr/lib/libauto.dylib
    0x90c7a000 - 0x90f20fff com.apple.CoreServices.CarbonCore 682.15        /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x90f63000 - 0x90fcbfff com.apple.CoreServices.OSServices 4.1   /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x91004000 - 0x91042fff com.apple.CFNetwork 129.18      /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x91055000 - 0x91065fff com.apple.WebServices 1.1.3 (1.1.0)     /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
    
     
  9. rleonetti

    rleonetti

    Messages:
    6
    Thanks for the help. I uninstalled and installed the new version.

    I still cannot print to my network printer. (Bonjour says the parameters are wrong)
     
  10. bobp

    bobp

    Messages:
    3
    Same problem with build 1970

    I have had the same problem with being unable to install Windows XP on my iMac 20" duo core. I got hte gray screen when I installed the XP disk. I followed the advice and downloaded build 1970. Unfortunately, the same thing happened -- the screen came down again after I installed the XP disk. Nothing is wrong with the XP disk -- I installed in Boot Camp with no problem. What do I do now?
     
  11. Purplish

    Purplish Kilo Poster

    Messages:
    521
    Have you tried powering down the iMac and rebooting?
     
  12. bobp

    bobp

    Messages:
    3
    Thanks, that did it.
     
  13. gmattox

    gmattox

    Messages:
    3
    I have downloaded the new version, and now when I try to install Parallel Tools, the video driver instantly crashes and blue screens Windows. Any ideas?
     
  14. ksenks

    ksenks Parallels Developers

    Messages:
    164
    Please, make sure of running Parallels from new shortcut.
     
  15. gmattox

    gmattox

    Messages:
    3
    Definitely using a new shortcut. The machine crashes whenever a resolution change takes place - i.e. when the machine is being logged off. Logging out crashes to a blue screen with win32k.sys errors.
     
  16. widu

    widu

    Messages:
    1
    german version of build 1970

    I have bought a CD of Parallels including the german version 1940 or something.

    Where can I finde the german version of build 1970 since the update function doesn't seem to work.
    Will my pass code of german build 1940 also work with the english version of build 1970 ?

    cheers
    -widu
     
  17. ksenks

    ksenks Parallels Developers

    Messages:
    164
    Local keys and English build aren’t compatible.

    Please re-install your local Parallels build and update it following the instruction:

    Run Parallels Desktop, then click on the Parallels Window, after that Parallels Menu will appear.
    Open "Help"->"Check for Updates…" menu option.
     
  18. arnoud

    arnoud

    Messages:
    19
    I have a UK-boxed version, will there be a beta build of the latest release available?
     
  19. Andrew @ Parallels

    Andrew @ Parallels Parallels Developers

    Messages:
    1,507
    Your can evaluate US beta with the trial key - you can request one here - http://www.parallels.com/en/account/. We don't plan special UK beta. You will recieve free UK update once it reach GA state.
     
  20. arnoud

    arnoud

    Messages:
    19
    Trying not to complain, but... is there a good reason why the boxed version serial numbers won't work with the US version? I mean, I paid for the program didn't I?
     

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