Screen Grab not working when in "Full Screen" Mode

Discussion in 'Windows Virtual Machine' started by tonyr100, Apr 1, 2014.

  1. tonyr100

    tonyr100 Bit poster

    Messages:
    3
    When in Full Screen mode, attempts to grab screenshots do not work. The result is a black screen capture. As soon as I exit Full Screen mode it works fine however. I have tried a variety of different screen grab application, but the issue is the same regardless.

    A fix would be fantastic. Any thoughts anyone?

    Thanks
     
  2. Abdul@Parallels

    Abdul@Parallels Parallels Support

    Messages:
    553
    Hi tonyr100,

    - Please quit Parallels Desktop.
    - Run any Mac application in full screen mode and try to take a screenshot.
    - If still your screenshot is a blank screen, it is an issue related with Mac OS
    - So please Run repair disk permission as suggested at http://www.cnet.com/how-to/repair-disk-permissions-to-speed-up-your-mac/ or contact Apple Support.
    - If the issue persists only when Parallels Desktop is running, please generate a Problem Report ID as suggested at http://kb.parallels.com/9058 and send us the problem report number as a Private Message.

    Thanks,
    Abdul
     

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