Screen Record doesn't work with audio option

Discussion in 'Parallels Toolbox for Windows' started by DianaG2, Jan 23, 2023.

  1. DianaG2

    DianaG2 Bit poster

    Messages:
    1
    I can do a screen recording without audio and an audio only recording but if I try to record the screen with the audio option, the file is not produced.

    Thank you,
    Diana
     
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    499
    Hi Diana,
    Would you reproduce the issue once again, and once it's reproduced, collect a fresh technical report as outlined at https://kb.parallels.com/124107 ? Send the report ID with me, please.
     
  3. VittorioT1

    VittorioT1 Bit poster

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    2
    Hey, i have exactly the same issue!!!
     
  4. VittorioT1

    VittorioT1 Bit poster

    Messages:
    2
    I exploit this thread if it's not an issue... my report ID is 417941721 ! Thanks!
     
  5. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    129
    Hello Vittorio, we created a ticket on your behalf having ID#3950653 and the issue was escalated to our Development Team for further investigation.
    In the meantime, you can subscribe to this article https://kb.parallels.com/en/124216 and click on the "get updates" button to be notified of future updates.
    Best regard!
     
  6. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings lucyo,
    Thank you for posting on Parallels Forum.
    Would you mind sending screenshots of your workaround so we could fully understand it.
    It would be also great, if you could reproduce the issue/solution, collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report and provide it in a reply message.
    We will be waiting for your reply.
     
  7. CarelL

    CarelL Bit poster

    Messages:
    1
    I'm getting precisely the same issue. It might have to do with the latest Windows 11 updates as everything was working fine until recently when I updated. From what I can see both the audio and video files are produced in the AppData\ParallelsToolbox\Recording folder but they cannot be combined together. I tried combining them using a separate program but the audio seems to be totally missing. I can use the Audio Recorder to make the audio recordings successfully. Problem seems to only be with the Record Screen/Window/Area feature where the audio and video cannot be combined. I would love a work around but don't understand the steps @lucyo are highlighting.
    Please get this fixed ASAP.
     
  8. francesco28

    francesco28 Bit poster

    Messages:
    1
    Hello, I have the same issue, when ScreenRecorder start the Mac' Audio get muted (any option tried) Mac OS Ventura 13.2.1 (22D68)
     
  9. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    Thank you for posting on Parallels Forum.
    Could reproduce the issue, collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report and provide it in a reply message.
    We will be waiting for your reply.
     
  10. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    499
    Hello!
    Actually, this is a known issue our developers are currently working on. If you can provide us with additional data about that, it'd be of much help for us: reproduce the issue, collect a technical report as per this article: https://kb.parallels.com/en/124107 , copy the 9-digit ID of the report and provide it in your reply, please.
     
  11. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    We've created a ticket to proceed with investigation.
    Kindly reply to us via email so we could understand the issue.
    Looking forward to hearing from you.
    Thanks!
     
  12. JohnI6

    JohnI6 Bit poster

    Messages:
    1
    If you want to access audio with screen recording then you must download Apeaksoft Screen Recorder. This screen recorder is awesome.
     

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