Serial TROWBLE

Discussion in 'Installation and Configuration of Parallels Desktop' started by claudioc1, Nov 13, 2015.

  1. claudioc1

    claudioc1 Bit poster

    Messages:
    1
    Hi all !

    i have an old version of PARALLELS DESKTOP 6 .

    I have update the macos to last version and old parallels don't run .
    I have update to last vision ( Parallel Desktop 11 ) , with buy the genuine license .

    When i try to activate the new version the software don't recognize the old genuine seria..
    What i can do to resolve the trouble ?
    thank you .
     
    claudioc1, Nov 13, 2015
    #1
  2. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    308
    According to our licensing policy, an upgrade to Parallels Desktop 11 for Mac is supported from the following versions only:

    • Parallels Desktop 9 for Mac
    • Parallels Desktop 9 for Mac Upgrade
    • Parallels Desktop 10 for Mac
    • Parallels Desktop 10 for Mac Upgrade
    Since your previous version key is for Parallels Desktop 6, please visit the Parallels Online Store to purchase a full license for Parallels Desktop 11 for Mac:
    http://www.parallels.com/store/
    Also, reply your Cleverbridge reference number so that we can provide a refund for your upgrade.
     
    ManojK@Parallels, Nov 13, 2015
    #2

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