Server is rejecting purchase code

Discussion in 'Installation and Configuration of Parallels Desktop' started by JenniferH1, Sep 28, 2015.

  1. JenniferH1

    JenniferH1 Bit poster

    Messages:
    4
    The server will not accept my code. What do I do?
     
    JenniferH1, Sep 28, 2015
    #1
  2. JenniferH1

    JenniferH1 Bit poster

    Messages:
    4
    It says I do not have an previous version of Parallels installed, but I do. I do not have my activation code for the previous version. How do I get it???
     
    JenniferH1, Sep 28, 2015
    #2
  3. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    746
    Hi Jennifer, may I know from which version of Parallels Desktop are you trying to upgrade to Parallels Desktop 11 for Mac?
     
    Dhruba@Parallels, Sep 28, 2015
    #3
  4. JenniferH1

    JenniferH1 Bit poster

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    I believe it was version 9.
     
    JenniferH1, Oct 7, 2015
    #4
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi, could you please provide us with the screenshot of the error message and also with your license keys?
     
    Maria@Parallels, Oct 8, 2015
    #5
  6. JenniferH1

    JenniferH1 Bit poster

    Messages:
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    I finally got it to work.
     
    JenniferH1, Oct 8, 2015
    #6
  7. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Good news! Could you provide us with the resolution steps please?
     
    Maria@Parallels, Oct 9, 2015
    #7

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