[SOLVED] Can't install Parallels Tools

Discussion in 'Windows Guest OS Discussion' started by TiefiSnh, Dec 8, 2021.

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  1. TiefiSnh

    TiefiSnh Bit Poster

    Messages:
    7
    Windows 10 Pro
    Parallels 17.1.1

    Whenever I install Parallels Tools I get window in attachment 1. When I click OK, then I immediately get the window in attachment 2. The DVD never shows up in File Explorer. I restart and nothing happens. I have followed the steps in this article: https://kb.parallels.com/8969 and still can't get it to see the DVD.
     

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  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    Hi, after restarting virtual machine are you still getting this pop up?
     
  3. TiefiSnh

    TiefiSnh Bit Poster

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    I don't get any pop ups. I cannot install Parallels Tools at all. Whenever I go to install the tools, I get attachment 1. Whenever I click "OK", I immediately get attachment 2. It never shows up as a CD/DVD in File Explorer in Windows so I can never install it.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hi, we request you to create a support ticket https://kb.parallels.com/6571 to get assisted via remote session.
     
  5. TiefiSnh

    TiefiSnh Bit Poster

    Messages:
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    Is there a place I can manually download Parallels Tools iso? It looks like our company policy is set to block CD/DVD drives, which explains why it might not be showing up. (I have yet to confirm this yet)
     
  6. TiefiSnh

    TiefiSnh Bit Poster

    Messages:
    7
    Never mind. I was able to take the ISO, put it on a USB drive and install it in Parallels that way.
     

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