Discussion in 'General Questions' started by DylanP1, Jul 15, 2015.

  1. DylanP1

    DylanP1 Bit Poster

    I got the critical message error and was promoted to do the following steps listed in the guide for solving the critical error. I repaired my disk, didn't see any firewall settings from stopping the VM and uninstalled the Parallels desktop and then reinstalled as well as rebooted. Now when I open up the VM it acts as if its running and functioning yet the screen is black, nothing happens or functions, just black. Then when I try and shut it down it just loads for a very long time and stays loading while nothing ends up happening. So I can't shut it down or even get it to actually open, Does anyone know what the issue is?
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Hi DylanP1, We would suggest you to launch Parallels Desktop, select "Action" from Mac menu bar-> "Reset" and then start your Virtual Machine.
    If the issue persists, please try to fix Black screen issue.

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