Some computers showing unlicensed

Discussion in 'Account and Subscription Management' started by Steelywolf66, Jul 18, 2023.

  1. Steelywolf66

    Steelywolf66 Bit poster

    Messages:
    1
    I have 2 parallels desktop licenses which gives me a license for 10 machines in Parallels access

    upload_2023-7-18_9-36-13.png

    However, 2 of the seven machines I have installed parallels access on are showing as unlicensed in the web portal - I can access them fine from mobile devices and also if I download the direct weblink to them, I can connect to them fine

    upload_2023-7-18_9-37-38.png

    It looks like the second set of 5 licenses (which were part of an additional subscription I bought a week ago) aren't being applied in the web portal
     

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