Steam App Won't Open!

Discussion in 'General Questions' started by CarlosE17, Aug 16, 2023.

  1. CarlosE17

    CarlosE17 Bit poster

    Messages:
    2
    Hi, I'm hoping someone will be able to help me solve this, because I've spent all week troubleshooting this to no avail. I got randomly kicked out of Steam while playing a game using Windows 11 on my parallels desktop (I have a Mac M1) and I've tried all the troubleshooting steps below, and there is no support available from Steam...
    - Restarting Windows
    - Uninstalling and reinstalling Steam
    - Ending processes in task manager
    - Running Steam as an administrator
    - Updating my Mac, Parallels, AND Steam

    No matter what I do, when I try to open Steam, I get the same message that it's "updating and extracting packages" etc...then I wait for the window to open for the app and nothing happens. When I go to task manager nothing steam related even shows up in background processes. It just disappears on it's own. I have no idea what's even going on. Any advice??
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    552
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  3. CarlosE17

    CarlosE17 Bit poster

    Messages:
    2
    Hi,

    My technical report is 433510555. All I did was try to open the App and take a few screen shots of what I'm seeing. Please advise.
     
  4. AJNewman

    AJNewman Bit poster

    Messages:
    1
    I'm currently dealing with this issue right now! Did you ever manage to get it resolved?
     

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