Subscription not showing or Activating - expires Apr 25

Discussion in 'Product updates and feedback' started by MarkM67, Jun 21, 2024.

  1. MarkM67

    MarkM67

    Messages:
    1
    Please help, my subscription is active until April 2025 and I have an annual subscription and the only activation key I have is claiming it is expired.

    I've paid the full year in April 2024 and have not had the use of the product. Any help would be appreciated

    Thanks
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    538
    Hello,
    Thanks for reaching out.
    We can see that the subscription is active and is being used on a machine with macOS 12.2(21D49).
    Do you still need assistance?
    Let us know please.
    Thanks
     

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