Subscription renewal but asks me to contact parallels

Discussion in 'Account and Subscription Management' started by Hesham, Oct 27, 2019.

  1. Hesham

    Hesham Bit Poster

    Messages:
    3
    Your subscription has expired on 08/24/2019. Renew your subscription online to continue using the product.

    What now?
     
  2. Hesham

    Hesham Bit Poster

    Messages:
    3
    Please any help
     
  3. Raymond@Parallels

    Raymond@Parallels Parallels Support

    Messages:
    13
    Hello Hesham, please clarify what product you refer to? According to the database, the expired product is Parallels Access but there is no reference if you ever used it.
     
  4. Hesham

    Hesham Bit Poster

    Messages:
    3
    I've been using Parallels for the past year and a few months ago it stopped being connected to my wifi when I used it. When I opened my profile the subscription said it was expired and I just want to be able to use it now. So what needs to be done? Thank you
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,982
    Hi, could you please provide us with your key via the private message,
    we will check it for you.
     

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